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Illustrator opens all my files in CPU preview, and can't switch it to GPU preiview because it's grayed out.
In CPU preview illustrator is lagging so much. If i open a blank file and copy paste everything from the original file, it works great - as its on GPU preview.
How can I get rid of the lag and how can i switch to open files in GPU preview? Tried everything nothing worked so far.
*I have a 12 core Intel Xeon Mac Pro with an 5700 XT GPU.
Thanks,
Mat
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What do you mean you've tried everything? Can you list what you have tried and then we can try and give you more options.
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it seems that this is a bug from 2019 that still hasn't been resolved. i tried switchin off animated zoom or even turning off quite a few things under file handling. the only workaround is to open a new blank file and copy paste everything from the original one to the new one.. but i dont want to this process all over again..
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Hi there,
Sorry to hear about the trouble you are facing. I would request you to share a few more details like:
We are here to help. We just need more information.
Regards,
Anshul Saini
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Hi Anshul!
Thanks for your reply.
- Big Sur 11.1 / Illustrator 26.0.1
- It is happening with all my files.
- file example: https://we.tl/t-Nx03BgBnEq
- Same canvas size for original and new.
- See attached file.
Also attached a video to see the issue.
Please let me know if you have any other questions.
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Hi Anshul!
Any update?
Thanks
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Thanks for sharing the details. I checked the file, and it is opening in GPU mode on both Preview and Overprint Preview. I would suggest you try the following steps and let us know how it goes:
If you are still facing this issue after performing these steps, I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.
Regards,
Anshul Saini