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Illustrator packaging duplicates of same linked image when working on portable drive

Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Hello all,

Recently Illustrator has started duplicating the same image when used multiple times in the same document, but only if I work off my portable drive. Attached is an example of what I'm referring to. Left is when I save on my local HDD and package the file, Illustrator treats the same image (even though it's used multiple times) as one base image. But if I work off my portable drive (which is 99.99% of my work) it duplicates the image several times, once for every linked instance (right side). I've looked at my settings and online and can't find an answer. Help?

 

Thank you in advance!

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Bug , Performance , Sync and storage

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Adobe
Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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For some reason I can't edit my post, so I'm adding that I am using the latest version of Illustrator (25.1) on a Mac running Mojave (I'm keeping it for now since a program I use won't run on more recent versions of Mac OS). I'm also embedding the issue below so no one needs to download the image file.

 

Issue.jpg

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi there,

 

Sorry for the delayed response. I am hopeful that the issue was fixed. If not, please share a few more details like:

  • OS and version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are the packages are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?

 

I have checked it's working fine at my end. You may also try the sugestions shared on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share you observations with us.

 

Regards,

Srishti

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Community Beginner ,
Oct 29, 2023 Oct 29, 2023

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Hi Srishti,

 

I was just looking to see if other people had experiecned this, and looks like they have. 

 

This is still an issue, I've noticed it for about a year or so, but am getting more frustrated ith it. I'm working on a brand new MAC Studio, and latest version of macOS (Sonoma 14.0) and Illustrator (2024). 

 

The files are being saved in a linked folder, that is creakted when you 'package' the file. However I did just try and package, with various options of turning off 'collect links in seprate foler' and 'relink linked files to documnent'. When I turned off the second option (relink linked files to documnent) it resolved the issue. 

 

I was also getting frustrated that when the grid was turned on, it slowed down the file DRASTICALLY (even working on more powerful computers). however this appears to be better from a recent update. \

 

Thanks, Kim

 

 

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hello @kimj89927660,

Sorry for the delayed response. I hope the problem is resolved by now. If not, would you mind trying to do this from a folder on your computer's internal drive and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Oct 29, 2023 Oct 29, 2023

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Hi blue-pills...

 

not sure if you're still having this issue, I was, however just resolved it (kind of) when I was writing a follow up to Adobe. If you turn off the option for 'relink linked files to document', it no longer creates mulitple duplicates of the same file (_1, _2, _3, _4, etc). I'm not sure why that is, its a little annoying, but that'll fix it. 

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New Here ,
Feb 29, 2024 Feb 29, 2024

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Thank you so much!!!!! Finally I resolved this problem!!!

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