Illustrator Preference File Corrupt v.27.1.1

[stwoods]

While opening Adobe  Illustrator, I get the following message:

The Preferences file is corrupt and has been reset to the default settings.

The corrupt file will be backed up as: Adobe Illustrator Prefs.err

I am using Windows 10 and was currently on version 27.1.1

Is there any hope of restoring my preferences from the .err file? How do I even find the location?

Not sure why this happened, but can't seem to find any solutions for later versions of Illustrator. Any help would be appreciated.

Thank you,

Steve

[Mohammad.Harb]

Have you tried seaching for .err in windows search bar ? 

[stwoods]

Yes I did try that. No luck. Do you know where the Preferences files are stored?

[Monika Gause · Accepted solution]

Please refer to this Helpx article https://helpx.adobe.com/illustrator/using/setting-preferences.html 

[stwoods]

Thanks Monika,

Forgive my ignorance, but when I (Windows) Choose Edit > Preferences > [preference set name].

I just see the following dialog box for preference settings.

[Monika Gause]

Please sroll further down, there you'll find all infos.

[stwoods · Accepted solution]

Ok I was able to get most of the Preferences Back. I copied the preferences file from a previous version (v26) and pasted it into the v27 location.

Thanks for your help Monika!

[Monika Gause]

You're welcome!

Glad you could solve it and thank you for the feedback. Although personally I would be careful with preferences copied from a previous version. Illustrator does not always like that, but good that it works for you!