illustrator problems starting Mac M2 Pro

[fabio_1170]

Hellow, for the past months I've been having problems starting illustrator on my M2 Pro Mac Pro. 
I've tried to reboot illustrator, restart my computer but it helps for the first time but if I close illustrator and try to reopen it freezes. Takes too much time to initialize.

[fabio_1170]

I must add that I was using the latest version of Illustrator. V30. Just downloaded the V29.0 and still have some trouble and huge delay opening it.  This is the V29.0 but still freezes

[Anubhav M]

Hello @fabio_1170,

I'm sorry to hear about your experience. Would you mind checking for any pending macOS updates and installing them to see if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[fabio_1170]

Hi Anubhav,

Indeed there was a MacOS update pending. After last Tahoe 26.1 it works perfectly. 

Thanks

[HARSHIKA_VERMA]

Awesome. Glad to hear you're back on track. Please feel free to reach out to us in the future for any assistance. 

We would be happy to help.

Thanks,

Harshika

[fabio_1170]

Hi Harshika, Anubhav, me again.

HAving the same trouble it appears that it didn't go away

[Anubhav M]

Hello @fabio_1170,

Sorry to hear you're still having trouble with this. Could you try running InDesign under a different administrator account (macOS) and after rebooting your computer in Safe Mode (macOS) to check if the problem persists?

Looking forward to hearing from you.

Anubhav