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Participant
July 14, 2022
Question

Illustrator Render

  • July 14, 2022
  • 3 replies
  • 636 views

Somebody can help me? 

This is happening when I'm going to render in Illustrator.

The same doesn't happen when I use Dimension or other 3D softwares.

 

Thanks!

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
July 18, 2022

HI @GRcom,

 

We are sorry for the trouble. Multiple users have reported this. In addition to the steps suggested above by @Bill Silbert, would you mind trying resetting the Illustrator preferences?

If that doesn't help, would you mind sharing a few details along with the one asked by @Monika Gause:

  • The exact version of OS & Illustrator
  • Small recording of your whole workflow demonstrating the issue. It would be really helpful for us.
  • Share the download link to the sample file in which the issue is replicable.
  • GPU make & model
  • Screen resolution of your display
  • External monitor(s) make & model if connected any to your PC.

 

We are here to help. We just need more info.

 

Thanks & Regards,
Anshul Saini

Bill Silbert
Community Expert
Community Expert
July 14, 2022

Try turning off GPU Performance in the Performance section of your Illustrator preferences.

Monika Gause
Community Expert
Community Expert
July 14, 2022

Some people have reported similar issues.

Which hardware do you have installed?