Illustrator se cierra inesperadamente

[Daniel D.G]

Estoy cansado de que illustrator se cierre inesperadamente, con la última actualización se pueso todo peor. Instalé la versión anterior, la 27.0 y sigue pasando. Es muy incomodo que pagues por un producto cuya versión pirata o ilegal, funciona mejor que la oficial. He pagado desde siempre pero esto ya me sacó de casillas. No sé que hacer para solucionar este problema!

Cuando ingreso nuevamente, todo el espacio de trabajo está desconfigurado y pierdo tiempo arreglandolo nuevamente para que a los pocos minutos vuelva y se cierre. 

[Kevin Stohlmeyer]

Hi @Daniel D.G can you send over some specs?

What OS are you running? HD space available, Graphics card(s)?

[Daniel D.G]

Procesador Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz
RAM instalada 12,0 GB
Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64

Disco local C: 215GB disponibles

Disco Local D: 491GGB disponibles 

Nombre NVIDIA GeForce GTX 960M
Tipo de adaptador NVIDIA GeForce GTX 960M, compatible con NVIDIA
Descripción de adaptador NVIDIA GeForce GTX 960M
RAM de adaptador (1.048.576) bytes

Nombre Intel(R) HD Graphics 530
Tipo de adaptador Intel(R) HD Graphics Family, compatible con Intel Corporation
Descripción de adaptador Intel(R) HD Graphics 530
RAM de adaptador 1,00 GB (1.073.741.824 bytes)

[Monika Gause]

THat is not a lot of RAM on either your graphic cards and your system. 16 GB recommended for the system, 4 GB for the graphic cards.

https://helpx.adobe.com/illustrator/system-requirements.html

[Kevin Stohlmeyer]

@Daniel D.G One thing that could be affecting you is your HD Graphics 530 card.

You should disable that to insure Illustrator sees the 960M as the GPU.

This page can help you manage that: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#multiple-gpu

As @Monika Gause pointed out you'll also need more VRAM for the 960.

[Fabio Andriolo]

I'm having the same unpleasant experience with Illustrator.
My computer specs:

Processor: AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHz

Instaled RAM: 16,0 GB

GPU: NVIDIA Quadro K 5000

Hard disk: SSD 1TB

Operating system: Windows 10 Pro - 64 bits

[Kevin Stohlmeyer]

@Fabio Andriolo have you tried resetting your preferences? Go to preferneces/general and click the reset button.

Do you have more than one Graphics Cards installed? A discreet and your Quadro?

What is the date of your GPU driver update?

[Fabio Andriolo]

Thanks for the quick response, Kevin.
I have only this GPU in the computer.
I will reset the preferences and watch the card update.
I'll be back shortly.

[Fabio Andriolo]

Kevin,

Illustrator preferences were reset, illustrator was restarted, I did some tests and illustrator keeps closing suddenly.
The GPU information:
NVIDIA RTX / Quadro Desktop and Notebook Driver Release 470
Version: 474.14 Version date: 12/20/2022 

[Kevin Stohlmeyer]

Try going back to the November release for your Nvidia driver. Also make sure you are running the studio mode not gaming.

[Fabio Andriolo]

Kevin,

installed NVIDIA drivers for Studio - Version 517.4
Illustrator keeps closing on its own unexpectedly

[Daniel D.G]

I disabled the HD Graphics 530 card and two things happened: 
my additional monitor stopped getting a signal and I don't have any 
GPU capable device which disables dynamic zoom for me. 
The solution made the problem worse.

[Mario Arizmendi]

Daniel

Adicional a las soluciones que te han propuesto los otros panelistas, podrias ver la posibilidad de revisar el disco duro en cuanto a su compatibilidad con el sistema, te lo digo porque a mi me pasó, compré dos computadores completamente nuevos y ambos se bloqueaban cada momento, después de probar todo, hasta reinstalar el sistema operativo y que nada funcionaba, finalmente encontramos que era el disco duro SSD incompatible, se cambio por un SSD M2 PCI Xpress  y ahora esta funcionando super bien, solo es una sugerencia 

[Fabio Andriolo]

Daniel,

Gracias por la sugerencia. Si nada funciona, reemplazaré el SSD.

[Fabio Andriolo]

Daniel,

Solo un punto: dices que en tu caso nada funcionó bien.
Para mí todo funciona perfectamente como un reloj suizo, solo que Illustrator es muy inestable.
Trabajo con Maya, SolidWorks, ZBrush y todo funciona muy bien.

[Fabio Andriolo]

Daniel,
Otro punto:
Photoshop, AfterEffects, Media Encoder, Acrobat, Distiller, InDesign, Substance Design y Painter funcionan muy bien.
¿Por qué solo Illustrator no funciona bien?

[Anshul_Saini · Accepted solution]

Hi @Fabio Andriolo @Daniel D.G,

I understand how frustrating it can be when a product you rely on isn't working properly. The inconvenience of having Illustrator close unexpectedly and having to spend time fixing your workspace can be a real annoyance.

Recently there was an issue with Wacom Drivers crashing Illustrator, which will be addressed in the next release.

In the meantime, some users have reported success by rolling back the Wacom driver to a previous version, such as 6.3.46-2. 

However, if you are not using any Wacom device and still facing unexpected crashes, then would you mind submitting the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly. It will help us find the cause and assist you accordingly.

Looking forward to your response.

Thanks,

Anshul Saini

[Fabio Andriolo]

Mr. Saini,

thanks for the feedback.
Really I only use Wacom tablet and your message really makes sense to me.
I'll switch to the previous Wacom version and let you know if it fixed the problem.
Thanks for your help.

Regards
Fábio

[Daniel D.G]

Anshul. 

En efecto, el dispositivo wacom era lo que estaba generando el conflicto. instalé la versión que me indicó y ahora todo marcha bien! excelente! gracias por su ayuda. Resolvió mi problema.

[Fabio Andriolo · Accepted solution]

Problem solved. I installed the previous version of Wacom and Illustrator is working correctly now.
Thank you very much Mr. Saini.

[Anshul_Saini]

Thank you for informing me that the issue has been resolved @Fabio Andriolo @Daniel D.G. I am glad that installing the previous version of the Wacom driver solved the problem and that Illustrator is now working correctly.

If there is anything else you need help with in the future, don't hesitate to reach out. We'd be happy to help.

Thanks,

Anshul Saini

[youthful_fun0D4D]

Me pasa exactamente lo mismo. Hace años que pago Adobe y es muy frustratnte

[Monika Gause]

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@youthful_fun0D4D  schrieb:

Me pasa exactamente lo mismo. Hace años que pago Adobe y es muy frustratnte

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If the answers in this thread do not help you, please contact Customer Care and have them investigate your system: https://helpx.adobe.com/contact.html 

[Omega0328066576mq45]

Siento que odio illustrator! como puede ser que sea tan inestable!! se pierde mucho tiempo! se cierra de la nada y no es cierto que recupere

[Anshul_Saini]

Hi  @Omega0328066576mq45,

Sorry for the delayed response. If you are still facing the crash issue, then would you mind submitting the crash report by following the steps shared in this help article (https://adobe.ly/3L5Lu6V)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly. It will help us find the cause and assist you accordingly. Also, please confirm if this happens while working on a specific file, after performing a particular action, or using a specific tool or effect. We are here to help!

Looking forward to your response.

Best,

Anshul Saini