Illustrator SLOW on new computer

[skincareBMD]

Hello, everyone. I just got a new computer but my illustrator is super slow. Whenever i zoom in it takes like 3 seconds. Whenever i grab my hand tool and navigate around the design it lags. Also my mouse cursor freezes and gets all choppy around the screen for a few seconds.

Im not working with big files either. The files im working on are like 2,3 MB.

I check the task manager when this happens and the processor ram and disk are using very minimal resources.

Does anybody know how i can fix this or make it faster. I thought by getting a new computer with the below specs my illustrator would feel faster.

- Intel Xeon E5-2609 v4 Processor

- Windows 10 Pro OS

- 32 GB RAM

- 512 GB SSD Ram

- AMD Radeon HD 7700 1GB

[christianw87591692]

since i bought CC i cant use it anymore! i want my money back and delete this crap ... how can i contact someone who can help me?

[Monika Gause]

  schrieb

since i bought CC i cant use it anymore! i want my money back and delete this crap ... how can i contact someone who can help me?

Please tell us your system setup.

[christianw87591692]

MacBook Pro (Retina, 15-inch, Mid 2014)

2,2 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

[Monika Gause]

Is that High Sierra on it?

Your issue is the slowdown, right?

Can you try and turn off the Microphone and Dictation features?

Is a printer connected and turned on?

Do you save your files locally?

Also:

Try and delete the preferences

[christianw87591692]

high sierra,

i dont know how to turn off the microphone or dictation feature ...

there is no printer on ...

where do i delete the preferences?

[Monika Gause · Accepted solution]

Delete preferences:

How to set preferences in Illustrator

Fist of all I would try and connect a printer. If you don't have one, set up a PDF printer. This has solved this kind of issue for a lot of people.

If it doesn't work, please contact Support:

Contact Customer Care

They can log into your computer.

95% of people helping on the forum are not even staff. We are trying to help others in our spare time.

[christianw87591692]

and my problem is, that i need to open files on illustrator ... and every file need about 20 minutes to open? will you pay for delays of customer orders???