Participant

Answered

Illustrator taking MUCH longer to save

Forum|Forum|3 years ago
August 4, 2022
9 replies
12671 views

Hi All,

I've just recently updated to Illustrator 26.4.1 and now when saving any file (small or larger files) it is taking a lot longer to save withthe message appearing "converting text objects with variable fonts and color" while saving.
I know this is because of the added variable font feature, but this extra time is really effecting my productivity.
Are there any options to turn this off, or any work arounds that will help save more quickly?

I am running on an iMac OS Catalina 10.15.7, latest version of Illustrator.

Thanks

Performance

This topic has been closed for replies.

Correct answer Anshul_Saini

Hello everyone,

I am writing to provide an update on the issue that you all have been experiencing with the "converting text objects with variable fonts and color" message error when saving files in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released this update in an effort to resolve the issue. If you continue to experience this error message after updating, please reach out to me directly so that we can help you find a solution.

Thanks,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hello everyone,

I am writing to provide an update on the issue that you all have been experiencing with the "converting text objects with variable fonts and color" message error when saving files in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released this update in an effort to resolve the issue. If you continue to experience this error message after updating, please reach out to me directly so that we can help you find a solution.

Thanks,

Anshul Saini

Felipe Horst

Participant

Hello, I got the same problem here and pinned down the problem to a .PSD linked file. Here are the files I was working on: https://drive.google.com/drive/folders/1EzunVNsvrOCUkeSn3Cfq6X5L4elqm4J3?usp=share_link

Anshul_Saini

Community Manager

Hi @Felipe Horst,

Thank you for sharing your observation and providing access to the files you were working on. We appreciate your effort in pinpointing the issue to a linked .PSD file.

I'm glad to inform you that our upcoming release, v27.3, will include a fix for "converting text objects variable fonts and colored fonts to outlines." Additionally, I checked your files and was able to save them without this issue in v27.3.

Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further questions or concerns.

Best,

Anshul Saini

A

Ale Olguin

Participating Frequently

Hi everyone, a found a possible solution to this issue: Anyone try to save the file in 2020 format? In my case, I have a 2019 file, open it, working on it, and then save, at this point appears the msj "Converting text objects with variable fonts and colored". at this point, I re-save the file with other name but with the "2020" version (the latest) and the msj dissapears. I continue to try this option, feel free of try and comment. @Anshul_Saini

M

marcs58321279

Participant

Well its now mid November and this is still an issue for me. Using AI 27.0.1 on Mac OSX 12.6.1 Monterey, seriously we work with hundreds of files for signage projects an this is driving everyone nuts, Affinity Designer is looking more and more attractive every day we encounter this. Tried all the suggestions mentioned here and none appear to work for us, variety of laptops, iMacs and mini all on same CC version and OS.

A

Ale Olguin

Participating Frequently

Hi, what happened with this issue? I paid for a good software and every day take longer to save! People at Adobe: take a look at this issue and SOLVE AS FAST AS YOU CAN. Adobe can't wait to charge de credit card at the exact day BUT solve a problem thats affect a HUNDRED OF PEOPLE takes forever.

Anshul_Saini

Community Manager

Hi @rickb282611 @Ale Olguin @Guillo262289378nuf @cameronconner,

We are sorry for the trouble. I am able to replicate this behaviour with a couple of specific files on my end. I have logged a bug with the product team, and they will start the investigation.

Would you mind sharing the system specification & the exact version of OS and Illustrator?

I understand this issue hasn't been addressed for a very long time. However, I wouldn't be able to promise a resolution for it right away.

I would request you all to please upvote this UserVoice and add your comment. This will help us prioritize the issue, which is the best way to get the attention & communicate with the Engineering and Product teams regarding issues & feature requests.

We appreciate your time & patience.

Regards,

Anshul Saini

R

rickb282611Author

Participant

Hi all,
Anshul, I am running on an:

iMac late 2013

3.5 GHz quad core intel i7

32GB 1600 MHz DDR3

NVIDIA GeForce GTX 780M 4GB

OS 10.15.7

Ilustrator version 26.5

I have seen this happen with some files, and not others, and it is confuing!

Like others have mentioned, at times it doesn't seem to matter if there editable text in the document,
while other times maybe that is the issue?
Thank you for your attention to this!

To the rest of the community, my apologies for being absent with a reply to all your posts.
I have been reading them all, but the workload here has made it hard to resond. (I came in early today to hopefully get caught up).

Regards

A

Ale Olguin

Participating Frequently

Hi, i found a posible solution to this issue.
The issue starts when I put an image with a text, in mi case was a jpg picture of a wall with a number "4" printed in. I draw a rectangle over the picture, filled with any color, then try to save the .ai and worked perfectly, erase the rectangle and return the issue.

Then open the jpg with the number 4 in Photoshop, save again the file without the "progressive" format ( with optimized format) and the problem dissapears.

Believe or not, that worked. Hope this helps

ColdFyre

Known Participant

Unfortunatly for me, this happens with placed images regardless of format or weather or not they have numbers or text or anything in them. My files, for example, are either photos or paintings and in either tiff or PSD formats.

G

Guillo262289378nuf

Participant

I dont have ANY text in my document. Why is this happening!? How can I disable it. Its taking forever to save. Damn me for updating.

Anubhav M

Community Manager

Hello @rickb282611,

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try Choosing "Save As" and unselecting "PDF compatible" and check if it helps.

Please update this thread if the issue persists or if you need further assistance.

Thanks,

Anubhav

R

rickb282611Author

Participant

Thank you both Monika & Anubhav for your help,
Sorry for the delay, my worklaod has made it hard to respond quickly.

Monika, I had not reset the preferences yet, but I have noticed quicker saving times in a document that has no fonts.

All my linked images are stored in the same folder as the Illustrator diocument, and on my hard drive.

That is our workflow here, we never work directly off of our server.
I will try the resetting of the OOBE folder once I wrap up a few rush jobs I have and let you know.

Anubhav, I will definitely try unchecking the "PDF Compatable" next and let you know how that works.

Thank you!

Monika Gause

Community Expert

Variable fonts have been added several versions ago, from which version did you update?

Where are you saving your files?

How large are the files?

What's in them (the features you used)?

Do you have font management?

Which fonts exactly did you use in the files? Please tell us the names and where you got them from. Some fonts are known problematic.

R

rickb282611Author

Participant

Thanks for the resonse Monika:

1. I updated from version 26.3.1 to version 26.4.1

2. Saving files to my hard drive.
3. Files sizes vary greatly from a few MB to 30-40MB usually, sometimes larger.

4. No special features used usually, but sometimes either placed or enbedded raster images.

5. No font managment used other than FontBook on Mac.

6. On this particular document I'm using 3 fonts, Myriad Pro (Mac font, Arial (Mac font, and "IM FELL DW Pica Roman" an Adobe TypeKit font.

Monika Gause

Community Expert

Thank you for the details.

After (or when) updating did you reset the Illustrator preferences? Unfortunately this is often necessary. It will erase your settings, so you might want to rename the preferences folder as that can be undone.

Since saving files is affected, a reset of the OOBE folder might be an idea as well. https://community.adobe.com/t5/illustrator-discussions/illustrator-won-t-open-any-files/m-p/12752278

Is there any difference, when there are no fonts in the file and no linked/embedded images? Linked images when linked from a network can cause issues as well.

And then there is an ongoing issue with prionters. Do you have one? Is it turned on? Is the driver up to date and set as the default driver? Illustrator likes the company of a printer. It searches one when opening a file and again when saving it.

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