Skip to main content
A
aaronw24830463
Participant
July 8, 2021
Question

Illustrator v25.3.1 on macOS v11.4 not responding while working on any files - Spinning Beach ball

  • July 8, 2021
  • 1 reply
  • 484 views

Since the last update reagradless of file i am working on, AI will stop responding or give me the beach ball and is taking for-e-ver to complete any tasks.  Please advise!

 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 23, 2021

Hi there,

 

Sorry about the trouble and delayed response. Could you please share a few more details like:

  • The version of macOS and Illustrator
  • Is this happening while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you using Time Machine? If yes, try turning it off and see if the issue gets resolved.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

A
aaronw24830463Author
Participant
July 23, 2021

MacBig Sur V.11.4

Illustrator 2021 V. 25.3.1

 

Happens with all working docs both Illustrator and Photoshop.  Delays in everything like swithcing tools and simplest of tasks.  Almost unbarably long to accomplish the littlest of projects. 

 

Has been occuring for a few months.  Cannot pinpoint the date but it has been at least 3 months.  So existed prior to last update i believe. No other updates made. 

 

I have turned off time machine and reset prefs. 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 4, 2021

Sorry for the delayed response. I suggest you to perform the steps shared in this post (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287)  and share your observation with us.

 

Regards,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices