Illustror Constantly Crashing

[jesses2583645]

Illustrator has become unusable, I'm lucky to get it to run for 1 minute of use before crashing.

 I have tried the following:

• Deleting preferences
• Updating
• Running previous versions
• I have completely stripped my PC of anything Creative Cloud related using the cleaner tool and re-installed

I am not running any plugins and the crashes happen on all files. I cannot access the Run Diagnostics option when opening Illustrator as it does not appear.

I'm running Windows 11 i7-12700 with 128GB of Ram and a 3070ti

Please help, I have a deadline on Monday and have wasted several hours trying to fix this issue...

[Monika Gause · Accepted solution]

Did this work previously on that system?

Do you have a Wacom installed? If so: some versions of their driver are not compatible. They claim that the latest version fixed it.

[jesses2583645]

I do have Wacom installed and after posting this I saw in the related conversations that that was the cause.

I installed the older driver and all seems stable now.

Thanks for the reply.

[Monika Gause]

Glad you could solve it.

[Anubhav Majumder]

Hello @jesses2583645,

Sorry for the delayed response. Wacom has released a newer driver, which may help alleviate the trouble with crashes in Illustrator. Would you mind trying to install the latest driver (https://www.wacom.com/en-us/support/product-support/drivers#latest) and sharing your observations?

Looking forward to hearing from you.

Thanks,

Anubhav 

[Met1]

Got a printer or print-to-pdf set up?