Image trace gives An unknown error occurred in Illustrator v27.3.1 on macOS Catalina

[graphiquedesigns]

When I try to trace an image, I get this error message, and then the image disappears:

I tried uninstalling and reinstalling Illustrator, and restarting my computer, but still getting this message. 

I'm using v27.3.1 on a Mac (Catalina).

Any suggestions?

[sishamIAGD]

Have you tried clearing your prefernces..?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

Have you tried rolling back the software..?

[Mike_Gondek]

Remove any channels or spot colors and embed the image.

How many Mb is the image? Try another simple image to we know if it is the image or application/prefs.

[Anshul_Saini]

Hi @graphiquedesigns,

We are sorry for the inconvenience this issue has caused. After investigating this issue, our product team has identified that this error only occurs on macOS Catalina. A workaround for this issue is updating your operating system to a later version or using images larger than 400x400 pixels.

We understand that this issue is hindering your productivity, and we apologize for any frustration this may have caused. We appreciate your patience while our team works on a solution to this issue, which will probably roll by the end of next month.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help. Thank you for your understanding.

Best,

Anshul Saini