Image trace options box disappears when selecting 'advanced' tab

[Lizztastic]

Just ran into this today, usually the image trace and advanced options work just fine but I noticed this issue persisting ever since the options box took on a new look. 
Whenever I try to select my image, image trace, and then expand the advanced tab the entire window turns blank. I can't open or close the window through the 'windows' tab, and I cant bring back any of the options untill restarting illustrator. The only thing that still persists is the top tab which doesnt include advanced options. 
I use this pretty regularly for work, so any way I can bring this back would be extremely helpful! 

[Ton Frederiks]

Hi Lizztastic, 

you can go back to a previous version.

In the CC app go to Apps > All Apps

Next to Illustrator you will see 3 dots

Click and select Other Versions

You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

[Lizztastic]

Fantastic!
Thank you. 
This seems like the best option for now untill I can figure out whats going on in the newer version, or another update comes out. 

[Anubhav M]

Hello @Lizztastic,

Sorry for the delayed response. We understand that this might not be the experience you were expecting with Image Trace on Illustrator. To help get feedback for our product team, would you mind sharing more details, like the screenshots of the original file and the one after using Image Trace and details about the expected result, so that we can share this info with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

[Blue-Marble]

Pressing the Advanced section to refine the image trace result should not take away the entire Image trace window.

[Lizztastic]

Hello Anubhav,

I have attached a video of the process in my initial report, which shows my file and what happens when I try to use the image trace on version 27.6.1. My expectation is that I can use image trace's 'advanced tab' and associated options without the window dissapearing. 

[bfletcher]

I'm having the same issue.

[Jared3104919113en]

Like others, I'm having this issue too.

[Ton Frederiks]

You can add your vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41117578-image-...

[katelanf6310074]

This is happening to me too. 

[Rodolfo31482482iasc]

No answer to this issue yet? I use the advanced setting in Image Trace all the time. it's frusgrating that mine keeps crashing when I click Advanced.

[Ton Frederiks · Accepted solution]

You may want to try the update to 27.8 that fixes a lot of image trace issues.

[katelanf6310074]

I updated. It worked for 3 days and started doing it again. 

[Anubhav M]

Hello @katelanf6310074,

Sorry to hear about this experience. Would you mind trying to use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall it using the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html) to check if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

[katelanf6310074]

It's still dissappearing unfortunately. I even updated to the new version after. 

[Anubhav M]

Hello @Lizztastic,

Sorry to hear that the suggestions did not help. Would you mind sharing some more details, like the exact version of the OS/Illustrator, and a screen recording of the problem (https://adobe.ly/3FxbAwC), so we can investigate this further?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[mistip73218702]

I have also been having this issue. I am on version 28.3 and still having the issue. I use the Image trace tool extensively for my work, and desperately need it fixed.

[mistip73218702 · Accepted solution]

Update: After trying all the suggestions here to no avail, I undocked the Image Trace Panel from the sidebar and now it is fuctioning properly. It's a bit of an inconvenience, having it undocked, but at least I can use the tool now.

[Brad Thomte]

Thank you for this suggesteion.  Undocking the Image trace panel gives me access to the advanced features now (Ignore white.)