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DEEPAK JANGID37902267cmxz
Participant
July 23, 2025
질문

Images Not Importing and Files Stuck in CMYK Conversion in Illustrator 29.7 on Mac M2

  • July 23, 2025
  • 1 답변
  • 715 조회

I have a tecnical issue in my Illustrator app, I am not able to insert and place the picture, as it automatically started the function like: converting to CMYK and take a long to intesert the picture may be 1-2 hrs and is i stop to the fucntion than the file get converted into line drawing and not able to save my file and lost of my work, even to load to file it started taking long time. Please resolve this problem, as I have installed the app on a Mac.

 

 

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1 답변

A
Community Manager
Anubhav MCommunity Manager
Community Manager
July 23, 2025

Hello @DEEPAK JANGID37902267cmxz,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed and whether this happens with new documents or when using a different picture for importing, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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deepak_jangid1221
Participant
July 29, 2025

I’m using a Mac with the M2 chip and Adobe Illustrator (latest version 29.7). I’m facing several issues, even with the new documents or older file save: I’m unable to import any image. When I try, it shows messages like 'Reading Image' or 'Converting to CMYK' and takes an unusually long time (2–3 hours), but the process never completes. Eventually, I have to force-stop . After that, the file switches to Outline View automatically (as shown in the attached image), and I’m unable to save the file as well.

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
July 31, 2025

Hi @deepak_jangid1221,

 

Thanks for sharing the details and the screenshots. Could you try turning off GPU Performance from Illustrator's Preferences under the Performance section and see if that makes a difference?

If the issue persists, try saving your file with a new name using File > Save As, then import the image into that new version. Also, let me know if this happens with all images or only certain types, like large TIFFs or CMYK JPEGs. If possible, it would be really helpful if you could share a sample InDesign file and one of the images that's causing the problem, so we can try to reproduce the issue on our end.

 

Looking forward to your update.

Abhishek

 
 
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