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Import Text Options Anomaly

New Here ,
Oct 24, 2024 Oct 24, 2024

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Hello all,

Yesterday I saved files, today I cant open. 

 

Long story short I was working with 3 separate projects. I was doing like 10 minutes overtime at the office. I pressed save on all of them, one after the other, after they saved (I was watching how the percentage goes to 100% in title of the window, and after the " * " sign dissapears at the end, thus confirming it saved).

Now I saw this happening to all 3 of them.

 

Today I start up my computer and it does a forced system update. (windows) It has been asking me for a while nowm but ive been postponing.

 

After the update, 2 files are not opening, window comes up:  "text import options" if I press okay, i get an empty artboard.

"prezentare_vis_id.ai" and "design perete.ai" are the ones not working. They are 14MB and 18MB size.

1 file opens up normally, no problem. Its the "Prezentare Personaje Grafica - Gradinita Baciu"

Captură de ecran 2024-10-24 102639.png

File previews in Illustrator are showing me that the files look normal.

 

Here are the not working Ai. files.

https://we.tl/t-g8kWTnvreH

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Bug , Import and export

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Adobe
Community Expert ,
Oct 24, 2024 Oct 24, 2024

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Maybe @Anubhav M can help you with your files. There is little hope though.

 

Is the option "Save in background" turned on in the preferences? If so, turn it off.

Do you save on a server? Better not to do that.

 

Also: it's always good to have multiple copies of a file.

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Yes its turned on. I will turn it off now. 

These were saved on the computers internal HDD.

 

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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Do you perhaps have a backup tool running on your computer such as Apple's Time Machine?

In that case you could try and retrieve a backupped version of the files.

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Unfortunately no, Im on windows.  I have no backups unfortunately.

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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Time Machine has saved my back on occasion. I can really recommend such a thing. There are solutions for Windows as well. THere is a discussion here: https://www.reddit.com/r/software/comments/18r5b55/apples_time_machine_but_for_windows/ 

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Thank you I will check it out in the meantime. I really hope there is a way to get back to my files.

 

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New Here ,
Oct 24, 2024 Oct 24, 2024

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@Anubhav M  

Hello!

Is it possible to check the files pretty please? Would mean the world to me.

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Adobe Employee ,
Oct 29, 2024 Oct 29, 2024

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Hello @Incredible_Gem6900,

I am sorry for the delayed response. It seems the transfer link has expired. Would you mind resharing the file, so I can check it on my end? Although I cannot guarantee a successful recovery, I will try my best to do so.

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Oct 30, 2024 Oct 30, 2024

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Hello @Anubhav M 

Here is the new link with the files: https://we.tl/t-fGUmLsJvvC

Thank you for your effort.

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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Hello @Incredible_Gem6900,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Anubhav

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