Impossible to do save as

New Here ,
Feb 03, 2022 Feb 03, 2022

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Please help me. 

This problem was happened at every files.

 

I could not do "save as" like the attached video.

 

Please share your idea for remove my problem. 

 

System is 
OS: Window 10 64bit

CPU: i5-12600 3.3Ghz

RAM: 32GB
GPU: GTX 750Ti

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Adobe Community Professional ,
Feb 03, 2022 Feb 03, 2022

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It's difficult to view the video because it is very jumpy. 

Does it help if you enable Legacy Save As?

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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Can you please describe what you are doing there?

 

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Hi there,

 

Sorry to hear about your experience. I would like to know if the steps suggested above by @Barbara Ash worked for you? If not, I would request you to try the following steps and let us know how it goes:

  • Try running the app in Safe Mode  (Windows) & Hidden Admin account (Windows)
  • Close all Adobe applications.
    - Go to Location C:\Users\user\AppData\Roaming\Adobe
    - Rename Adobe Illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 24 Settings.old
  • Close any application running in the background and see if that helps resolve the issue.
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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