Installation failed on 97% with error 153 on macOS catalina 10.15.3

[noémieb17051381]

Hi all

I just have a new Mac and Im trying to reinstall my AI. It keeps failing (at 97% installation) with an error 153 (permission??).

I wonder what permission problem it might be. My subscription is paid until Sept this year. I loged out from my previous laptop...

Any idea ?

thxxx

{Renamed by MOD}

[Ashutosh_Mishra]

Hi there,

Thanks for reaching out. Error 153 is indeed for permission issues as mentioned on help article https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html
I'd recommend managing permissions on your mac using Apple support article https://support.apple.com/guide/mac-help/change-permissions-for-files-folders-or-disks-mchlp1203/mac

You may also try creating a new user account and see if that helps.

Let us kow how it goes.

Regards,

Ashutosh

[Fatih5FBF]

Is it so difficult to download a product,I still don't understand and help me I'm really angry

[Fatih5FBF]

<Inappropriate language removed by moderator>

[Monika Gause]

You need toset up your user privileges and disk access accordingly.

If you don't know how to do that, please contact support:

https://helpx.adobe.com/contact.html

They can login to your system to check things out.

You need to be logged into your account and at the bottom right there is the chat.