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Invisible mouse cursor problem (Never seen before)

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Hi community,

 

I updated my windows 11 today, I'm using Windows 11 home insider preview, and currently updated to Build 26080.ge_release.240308-1400

Illustrator was working perfectly until this morning. Today, I formatted my computer because of an error that I have never encountered anywhere before or on the internet. Just reinstalled all programs on creative cloud, but Illustrator is same. THERE IS NO MOUSE CURSOR ON WORKING AREA. Also, when I move the cursor to clickable areas on the home page, the cursor suddenly disappears. I tried all recovery options. System restore, installing another version of Illustrator, resetting preferences, finally resetting Windows. Currently the cursor disappears in Illustrator. Do I have to wait for a new windows update? Other programs do not have this problem. 

This is how I currently use the computer to see where the cursor is. It's really annoying.WhatsApp Image 2024-03-14 at 21.18.31.jpeg

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correct answers 1 Correct answer

Community Expert , Mar 26, 2024 Mar 26, 2024

Windows 11 Insider Preview 26085.1 fixed it.

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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And this started happening after you formatted the disk?

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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No. Before, and after. I formatted the computer as a last solution. Everything is same. All of my settings gone. Nothing changed. c I can't use Illustrator right now. 

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I updated windows 11 to build 26080.1100 and I have this problem too. bug confirm.

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Now I use powertoy mouse pointer crosshair with small cross hair setting for Illustrator. wait for the solution.

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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So you have a special setting for your mouse or even a system plugin?

 

Can you set that to normal? Does it still happen?

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I try 3 different mouses with normal setting , no special setting ,  clean install illustrator and it still happen.

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I just goback to windows 11 build 26058.1300 , now illustrator is work fine the problem gone.  the bug is only on build 26080.

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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But I formatted the computer. Do you know how can I go back to 26058? Windows installed from zero as 26080. And I have no system backups right now.

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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I think you can try download the stable version from https://www.microsoft.com/software-download/windows11

 

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I can also confirm this.
Windows 11 Pro
Version 24H2
OS build 26080.1
Experience Windows Feature Experience Pack 1000.26100.1.0

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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It makes no sense putting that information in here. The engineers need it in Uservoice. Please put it there.

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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It does make sense b/c others that have the same system will know there's an issue. 😉

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Community Expert ,
Mar 15, 2024 Mar 15, 2024

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There is a uservoice issue raised for this here:
Unfortunately we don't have answers yet, but it would be helpful if you added your vote and post any system or Illustrator version information there.

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hello @ReyJ45, @IaMMaI,

We understand that encountering technical issues can be frustrating. The Windows 11 26080 build is a Canary/Dev build (https://adobe.ly/49U7PPA), and these builds can be unstable and are released with limited to no documentation (https://adobe.ly/3IEKvcI).


To get off the Canary or Dev Channel, a clean install of Windows 11 will be required.

If the problem persists, kindly share more details, like the System Info (Help>System Info) from Illustrator, the Microsoft System Information report (https://adobe.ly/3v47gUh) or macOS System Report (https://support.apple.com/en-in/guide/mac-help/syspr35536/mac#:~:text=View%20a%20system%20report), and a screen recording of the problem, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I made a clean install, but it set up 26080 version as default. So, nothing changed. Now I'm using a little crosshair from Powertoys until the next windows update.

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Adobe Audition has same problem, too. But you can use it like this. Illustrator is impossible. Only a crosshair can solve this problem

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I have the same issue.  Makes the program absolutely useless!!!  Have you found a solution to the problem?

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Of course not, we have to wait new windows update. But, there is some hack about it. You can use the program with a little crosshair. Just install Powertoys and create a crosshair on your mouse cursor. In the Illustrator, mouse cursor will be invisible again, but you can do your work with a crosshair 🙂

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New Here ,
Mar 19, 2024 Mar 19, 2024

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Same problem here for a week. Still no solution.

Windows 11 

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New Here ,
Mar 19, 2024 Mar 19, 2024

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additionally, when I rdp my screen or share via meet/skype etc. cursor is no longer missing. Crosshair (windows settings mouse indicator) is just a temp sln, please solve this problem ASAP 

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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It's caused by a Windows Preview system.

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New Here ,
Mar 26, 2024 Mar 26, 2024

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Problem has gone. 

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Community Beginner ,
Apr 04, 2024 Apr 04, 2024

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What did you do to resolve it?  I still have the invisable curor issue. I have updated everything and still have the problem.

 

Thank you

 

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Community Expert ,
Apr 04, 2024 Apr 04, 2024

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It was reported fixed by Windows 11 Insider Preview 26085.1. What version do you have?

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