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arbuzovmaksim
arbuzovmaksim
Participating Frequently
December 6, 2019
질문

Issue with adding New folder while saving on Illustrator 2020 on macOS Mojave 10.14.6

  • December 6, 2019
  • 5 답변들
  • 3436 조회

I have faced with an issue after the last update. I can't add a new folder during saving file on my computer. And it happanes only with illustrator. 

 

{Renamed By MOD}

    이 주제는 답변이 닫혔습니다.

    5 답변

    K
    klippCW
    Participating Frequently
    January 4, 2021

    I am having the exact same problem, but only in InDesign 2020 (v.15.1.3.302) on Mac, running Mojave 10.14.6.

      A
      AceP15115651
      Participant
      January 18, 2021

      I am having the same issue with InDesign 2021, the new folder keyboard shortcut no longer works; however, the keyboard shortcut does still work with Illustrator.

        Mar5E3C
        Mar5E3C
        Participant
        February 3, 2021

        Yes! Same issue in InDesign... I feel like the new updates Adobe do are worse and worse!! Ugh... very frustraiting.

        S
        SEB_BRZ
        Participant
        November 23, 2020

        I'm facing the same problem inside of After Effects version 17.5.0 (build 40) with MacOS Mojave 10.14.6

        When choosing the save path for a render, the Command+Shift+N to create a new folder is not working.

        Thank you guys.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          November 23, 2020

          You should ask about that in the After Effects forum.

          Ton Frederiks
          Community Expert
          Ton FrederiksCommunity Expert
          Community Expert
          January 22, 2020

          You can mention (and vote for) it here:

          https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39407302-new-folder-shortcut

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            December 6, 2019

            Hi there,

             

            Sorry to hear about the trouble you are facing with Illustrator. I would request you if you can share a few more details like:

             

            1. The exact version of Illustrator and the Operating System.
            2. I tried replicating the same at my end and I was able to create a new folder while doing a "save as" on Windows 10 locally and also on a cloud. So could you please confirm where exactly you are trying to save the file locally or on any shared or network drive?
            3. Is this happening with a specific file or with all files?

             

            We're here to help, just need more information.

             

            Regards

            Rishabh

            arbuzovmaksim
            arbuzovmaksim작성자
            Participating Frequently
            December 6, 2019

            Dear Rishabh,

            Version of Illustrator: 24.0.1
            Operation System: macOS Mojave 10.14.6
            When you save a file as "save as" you could create a new folder with command CMD+SHIFT+N. I can do it in every Adobe application except Illustrator. Hope you can solve this issue because it is not convenient to work so.

             

            Regards,

            Maksim Arbuzov

            Rishabh_Tiwari
            Community Manager
            Rishabh_TiwariCommunity Manager
            Community Manager
            December 10, 2019

            Dear Rishabh,

             

            I have made everything step by step. But unfortunately, it doesn't work 😞


            Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

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