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Issues with font activation

Community Beginner ,
Dec 20, 2021 Dec 20, 2021

Lately none of my activated fonts work in illustrator. I've tried signing out of every application, restarting my computer, clearing the cache, and the deativate/reactivate thing. Nothing. When I try to activate them in illustrator, it gets stuck activating. Manage fonts on the CC app is just stuck spinning. On the browser, it shows everything activated. At this point, this has cost me hours of labor. Please help. 

defaultdt4cvaquxqwp_0-1640031920112.png

defaultdt4cvaquxqwp_1-1640031940028.png

 

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Sync and storage
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Adobe
Community Beginner ,
Dec 20, 2021 Dec 20, 2021

I have the same problem in InDesign. Fonts I use all the time are now tagged as not activated, when 4 days ago they were fine.

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

I got mine working. I opened the Creative Cloud app and went to Manage Fonts. I searched for one of the missing fonts and it said that I hadn't used it in a long time. (Not exactly true. I've been regularly using files with that font in it, but hadn't selected it as a font for new text recently.)  I was able click a "not used recently" (not exact words" and that fixed it. The other font it said was missing was not an Adobe font, but that problem went away, too, when I reopened the file that had given me the error. Hope this helps you, too. 

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

I can't access manage fonts at all. Now illustrator is showing this..

DJones13_0-1640035504002.png

Creative cloud seems to be broken on my macbook. I tried reinstalling as well. No luck. 

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Community Beginner ,
Dec 28, 2021 Dec 28, 2021

UPDATE: Still not solved. At this point it has jammed up my workflow so much that I'm working on my coworker's macbook until this gets figured out. I have tried everyone's suggestions and more (Thanks for the effort guys! For real!). I've been through it with Adobe's help line and nothing. This is unbelievably frustrating. 

Cloud app shows this and never changes..

DJones13_0-1640695245067.png

Illustrator and photoshop show this on home screen..

DJones13_1-1640695270102.png

 

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Community Beginner ,
Dec 21, 2021 Dec 21, 2021

Update: Still not working and now nothing is syncing. None of my apps will sync with cloud storage and I cannot access fonts or plugins on the creative cloud app. Just gets stuck. Have tried wiping Adobe from my computer completely and reinstalling. Problem persists. 

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Mentor ,
Dec 21, 2021 Dec 21, 2021

Did you try signing out of cloud, restart, then sign back in?

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Community Beginner ,
Dec 21, 2021 Dec 21, 2021

That was the first thing i tried. I even completely wiped and reinstalled. 

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New Here ,
Dec 22, 2021 Dec 22, 2021

Following here because I am having the exact issues.

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Mentor ,
Dec 22, 2021 Dec 22, 2021

I think you'd both benefit from an Adobe tech remoting in and checking it out...

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Community Beginner ,
Dec 22, 2021 Dec 22, 2021

Tried that. After the first guy couldn't figure it out, he transferred me to a different department. After about 5 minutes of ringing, they ended the call. Called back and they started the entire process over which also ended it the call disconnecting while transferring to the same department. 

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Community Expert ,
Dec 22, 2021 Dec 22, 2021

Did you already try all of this?

https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

 

If it does not work: there is also an Adobe Font community, they might have additional ideas

https://community.adobe.com/t5/adobe-fonts/ct-p/ct-fonts?page=1&sort=latest_replies&tabid=all

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Community Beginner ,
Jan 03, 2022 Jan 03, 2022
LATEST

UPDATE: Still not solved. I've been on the phone with Adobe multiple times and gotten nowhere. This has caused so many issues with my work flow it's insane. With how much we pay every year to Adobe, you'd think they would actually show some care. I've received more help from random forum individuals than the help teams I've been emailing with every day. I've been through every suggested solution. Wasted so many hours that should have been spent designing and making money. I can't deal with this lack of support in a profesional capacity. This whole situation has been a joke. I used to respect Adobe, but this experience has killed that. 

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