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R
rama6
Inspiring
September 3, 2021
Answered

Janelas de contexto, confirmação e menus abrem e fecham rapidamente.

  • September 3, 2021
  • 2 replies
  • 2678 views

A maior parte das janelas e menus de contexto não se sustentam abertas. Fecham num piscar de olhos. 

Seja para selecionar uma cor, ou clicar em alguma opção do menu principal, como clicar em "salvar como", imprimir, etc. Curiosamente, uma ou outra opção abre, randomicamente.
Mesmo as teclas de atalho não funcionam e as janelas se fecham. Todas as janelas de confirmação se fecham sozinhas.

Ações já realizadas:
Já removi o programa completamente, retirando as preferências. Funcionou no primeiro dia, no segundo o problema voltou. 
Já instalei 3 versões anteriores. O problema volta. 
v 25.2.3
v 25.3.1
v 25.4.1

    Correct answer rama6

    Depois de tentar todas as soluções propostas aqui no fórum, tanto por moderadores quanto por usuários, cheguei numa solução definitiva. Muitas das antigas soluções duravam apenas alguns minutos, horas ou dias. Depois voltava a apresentar problema. 

    A solução é simples, e parece ser um erro de programação que duplica todos os arquivos de patterns e brushes e mais cedo ou mais tarde danifica a interface e os presets. 
    Se preferir, reset as preferências pro padrão de fábrica. Não fiz isso. 
    Desabilite a sincronia de perfis (eu tenho dois pcs em uso, casa e trabalho, desabilitei em ambos). 

    Limpe as pastas duplicadas de padrões (patterns) e pincéis (brushes). 
    Crie novas interfaces customizadas. 
    Apague as antigas interfaces. 

    O mesmo problema estava ocorrendo no Indesign (muito raro) e no Illustrator. Fiz o mesmo e pararam de travar ao abrir. 


    After tried everything - some solutions worked for days, other for hours - I found a definitive solution. 
    Two weeks working without freezes on opening or creating new files. 

    Go to preferences, DISABLE SYNC PROFILES. 
    CLEAN ALL DUPLICATE PATTERNS AND BRUSH FOLDERS. 
    DON'T ENABLE sync profiles anymore.
    Create new interface custom profiles. 
    Delete old interface custom profiles.

    2 replies

    R
    rama6AuthorCorrect answer
    Inspiring
    February 25, 2022

    Depois de tentar todas as soluções propostas aqui no fórum, tanto por moderadores quanto por usuários, cheguei numa solução definitiva. Muitas das antigas soluções duravam apenas alguns minutos, horas ou dias. Depois voltava a apresentar problema. 

    A solução é simples, e parece ser um erro de programação que duplica todos os arquivos de patterns e brushes e mais cedo ou mais tarde danifica a interface e os presets. 
    Se preferir, reset as preferências pro padrão de fábrica. Não fiz isso. 
    Desabilite a sincronia de perfis (eu tenho dois pcs em uso, casa e trabalho, desabilitei em ambos). 

    Limpe as pastas duplicadas de padrões (patterns) e pincéis (brushes). 
    Crie novas interfaces customizadas. 
    Apague as antigas interfaces. 

    O mesmo problema estava ocorrendo no Indesign (muito raro) e no Illustrator. Fiz o mesmo e pararam de travar ao abrir. 


    After tried everything - some solutions worked for days, other for hours - I found a definitive solution. 
    Two weeks working without freezes on opening or creating new files. 

    Go to preferences, DISABLE SYNC PROFILES. 
    CLEAN ALL DUPLICATE PATTERNS AND BRUSH FOLDERS. 
    DON'T ENABLE sync profiles anymore.
    Create new interface custom profiles. 
    Delete old interface custom profiles.

      D
      Douglas Rocha
      Participant
      October 27, 2023

      Estou passando pelo mesmo problema e até agora nenhuma dessas soluções funcionou. 
      Tenho que sempre reinstalar o illustrator e torcer para que demore para acontecer de novo, mas o problema agora é diário, não sei mais o que fazer.

      I'm having the same problem and so far none of these solutions have worked.
      I always have to reinstall Illustrator and hope it takes a while for it to happen again, but the problem is now daily, I don't know what else to do.

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      October 27, 2023

      Hi @Douglas Rocha,

       

      I'm sorry to hear that you're experiencing an issue with Adobe Illustrator, where context, confirmation, and menu windows open and close quickly. Reinstalling Illustrator as a temporary fix isn't an ideal solution, so let's see if we can help you find a more permanent resolution.

       

      For troubleshooting this issue, I'd recommend the following steps:

      • Check for Software Conflicts: Sometimes, third-party software or background applications can interfere with Adobe Illustrator. Check if any recently installed software might be causing this issue and try disabling or uninstalling it.

      • Update Adobe Illustrator: Ensure that you are using the latest version of Adobe Illustrator, as newer versions often include bug fixes and improvements. If you are already on the latest version, consider updating your Adobe Creative Cloud application to check for any pending updates.

      • Check for System Updates: Make sure your operating system (OS) is up to date.

      • Graphics Driver: Ensure your graphics driver is up to date. Outdated or incompatible graphics drivers can lead to various problems in Illustrator. Visit the website of your graphics card manufacturer to download and install the latest driver.

      • Create a New Admin User Profile: Sometimes, user profile corruption can cause problems. Try creating a new user profile on your computer and see if the issue persists when using Illustrator from the new profile.

       

      Additionally, providing more specific information about your Illustrator version, your operating system, and your system specifications (such as CPU, RAM, and GPU) can help the community and Adobe Support offer more targeted advice.

       

      Also, a screen recording demonstrating the issue would be really helpful.

       

      I hope these suggestions help you resolve the issue so you don't need to reinstall Illustrator frequently. Please let us know if you encounter any specific error messages or if there's any other information you can provide about the problem.

       

      Best regards,

      Anshul Saini

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 3, 2021

      Hi there,

       

      Sorry to hear about your experience. I would request you to share a few more details like:

      • Are you using any external monitor?
      • Is the happening while working on a specific document? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
      • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
      • Are there any apps running in the background? If yes, close them one by one and see if that helps resolve the issue?
      • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
        Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

       

      I will be looking forward to your response.

       

      Thanks & Regards,
      Anshul Saini

      R
      rama6Author
      Inspiring
      September 3, 2021

      Hi, Anshul. 

       

      • Are you using any external monitor?
        I'm using a Dell XPS 8930 with dell monitor. 
        My windows version:
        Edição Windows 10 Home Single Language
        Versão 21H1
        Instalado em ‎19/‎08/‎2021
        Compilação do SO 19043.1202
        Experiência Windows Feature Experience Pack 120.2212.3530.0
      • Is the happening while working on a specific document? No. It happens in any document. Including welcome screen. I can't access preference scree, for example. 
      • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. I installed all the recent updates to try to solve. This is happening since installed last Illustrator version. I tried to regret for older versions, used creative cloud cleaner, but everything was unsuccessfully. 
      • Are there any apps running in the background? If yes, close them one by one and see if that helps resolve the issue? Antivirus (Kaspersky), dropbox, onedrive...
      • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
        Tried several times. Doesn't works.
      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      September 4, 2021

      Thank you for sharing the details. I would suggest you try the following steps:

      • Try running the app in Safe Mode & Hidden Admin Account?
      • Try closing/ disabling/ Uninstalling the apps you mentioned and test if this helps resolve the issue.
      • Rename the CEP folder to CEP.old from the following location:
        C:\Program Files (x86)\Common Files\Adobe
      • If that doesn't help, rename the extensions folder to extensions.old in the following location:
        C:\Program Files\Common Files\Adobe\UXP

       

      Thanks & Regards,

      Anshul Saini

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