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Lag/Glitch on Illustrator 2024

New Here ,
Feb 07, 2024 Feb 07, 2024

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I have some kind of lag on Illustrator when I try to zoom in or zoom out. Even, though I tried to reinstall the program, and doesn't work. 

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Adobe
Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hello @abolivar,

 

Sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if they help? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Feb 14, 2024 Feb 14, 2024

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I'm having the same problem. (Adobe Illustrator 28.2)

 

M1 Mac Studio

Apple M1 Max

32 Gb RAM

macOS 14.3.1

 

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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Hello @mpeters-kiers,

Thank you for reaching out about the lag issue in Illustrator. We're currently investigating similar concerns reported by another user. In case you missed it, we've suggested trying the solutions outlined in this help article (https://adobe.ly/3wyx7DS).

To provide more personalized assistance, could you please share additional details, such as whether Illustrator behaves this way with only some files, and if yes, share a sample file here? Additionally, a screen recording of the issue would be immensely helpful for our investigation. You can follow this guide on how to create a screen recording: (https://adobe.ly/3SKHyfg).

Your cooperation is invaluable, and we are committed to resolving this matter promptly.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Mar 06, 2024 Mar 06, 2024

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Me Too!

M1 Mac Studio

Apple M1 Max

64 Gb RAM

macOS 14.3.1

I can't do a constrained (shift for 45º) scale, reflect or rotate, the spcreen glitches like crazy.
This is starting to affect my work here.

 

 

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New Here ,
Mar 06, 2024 Mar 06, 2024

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LATEST

I've been experiencing the same issue. It only seems to occur when zooming in and out, and becomes unbearably slow and glitchy. If I turn on Overprint Preview, it removes the problem and I can scroll in and out as normal. This seems contrary to the advice in the attached link. I've followed all other advice in that link and nothing helps.

 

Thanks

Elyse

 

System info

Surface Laptop Studio

Processor: 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz

Installed RAM: 32.0 GB (31.8 GB usable)

OS: Windows 10 Enterprise (installed on 25/‎07/‎2023)

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