Participant

Answered

Lagging when zooming and dragging screen

Forum|Forum|5 years ago
August 10, 2020
6 replies
26003 views

In the last couple weeks Illustrator has been lagging alot when I try and zoom in/out as well as when move around the document. At first I thought it was because of the complexity of my files but it does the same thing and brand new empty documents.
Ive tried all the advice lised on adobe's Improve Illustrator performance on macOS page. And nothings helpec.
The rest of my CC applications work just fine.
I don't think it has anything to do with my computer. It's a brand new mac book pro with 32 GB of RAM.

Any ideas?

Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator?

I'd request disabling GPU Performance under Preferences > Performance & see if it helps.

Looking forward to your response.

Regards,

Ashutosh

N

Niklas315754977y6e

Participant

What helped me was to:

Disable GPU Performance
Restart Illustrator
Enable GPU Performance again

L

Laura38596983ljqr

Participant

Hello there,

Nothing worked for me unfortunantly..

So, What to do?

Illustrator zoom is still very laggy

Srishti Bali

Community Manager

Hi @Laura38596983ljqr

I'm sorry to hear you're experiencing this issue. Could you please share a few more details, such as

OS and the version of Illustrator you're using?
Does this problem occur with new files as well, or only with complex ones?
When did this issue start happening? Have there been any recent changes to your machine, such as updates or new app installations?
Does it improve if you turn off GPU performance?

We're here to help, and with a bit more information, we'll be better equipped to assist you.

Regards,

Srishti

Y

Yinduo37044819y6x4

Participant

Same here. Attached recording is with GPU preview on and contantly doing Alt+scroll wheel. Feels like it stutters consistently after every three scroll wheel inputs. Same happens with panning with scroll whell. With Ctrl+ -/+ to zoom in/out is fine and responsive. With CPU preview and scroll wheel it is slow but does not stutter. 5700X + 3060 12GB on Windows 10 here.

This problem is making this app basically unusable for me, and with this thread being here for so long without a solution I might as well just switch to Affinity Designer.

Untitled-1-ai_@_12-5_%_(RGB_Preview)__2024-04-28_22-25-36.zip

Participant

Participant

https://community.adobe.com/t5/illustrator/lagging-when-zooming-and-dragging-screen/m-p/11351195#:~:text=Based%20on%20the%20recording%2C%20it,%2C%20zoom%2C%20and%20scroll%20functionality.

K

kevinco

Participant

I have the same issue with laggy panning and zooming running the fastest M2 Max available.

Figma runs like lightening in comparision.

Anshul_Saini

Community Manager

Hi @kevinco @Marian2794163600kc,

I'm sorry to hear that you're experiencing laggy panning and zooming in Illustrator despite using the fastest M2 Max MacBook Pro. I understand how frustrating that can be.

One thing you can check is whether your GPU performance is properly set up and if you have enabled: GPU performance, animated zoom & Real-Time Drawing, and Editing. Additionally, ensure you're working in GPU preview mode, which can significantly improve performance. In CPU preview, overprint, and pixel preview, lag & panning will not be smooth as GPU preview, trim view & Outline with GPU preview.

It's worth noting that Illustrator is actively working to enhance the pan, zoom, and scroll functionality, and the next update (v27.3) will bring some improvements that could help with your issue.

I hope this helps. Let me know if you have any further questions or concerns.

Thanks,

Anshul Saini

J

jdeyoung01

Participant

Hello Anshul,

Look, I get that you probably are "sorry that we're having troubles" but nothing you have responded with has resulted in any form of a solution for all of the above people. Rather these people are taking there time when they would rather be working on billable work and not issues with software they are paying for that shouldn't have endless bugs to deal with in the first place.

So is there any solution that works for the lag when zooming in and out that we can all benifit from right now or not? Thanks in advance.

M

Marian2794163600kc

Participant

I have the same issue since 2 months and I've tried everything but nothing helps.

Bildschirmaufnahme_2023-01-28_um_23-10-43.zip

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator?

I'd request disabling GPU Performance under Preferences > Performance & see if it helps.

Looking forward to your response.

Regards,

Ashutosh

H

helmi5C94

Participant

I'm still having zoom lag issues. I have enabled GPU performance again and it still lags MBP 16 " 16gb ram

A

Anonymous

Hello!

Another thing I've noticed on my side is that I had lag in heavy illustrator documents (with lots of embedded photos).

What happens is that the Illustrator automatically switches from GPU preview (which is smooth) to CPU preview, which comes with lag. See attached where "GPU/CPU preview" shows in illustrator. If you have lag and it says "CPU preview" in the name tab of the file, than that's the issue.

The thing is that I couldn't fix this. If the document's heavy in size, the preview will automatically switch from GPU to CPU and the lag will happen. Restarting Illustrator fixes the issue for a few minutes, but then it switches back.

This happened to me on a PC, with Windows 10, 32 GB of RAM, a Sapphire Radeon RX 570 PULSE ITX 4GB GDDR5 256-bit graphic card, and an AMD Ryzen 5 2600 3.4GHz CPU.

Since then I've switched to a Mac Mini M1, 16 GB RAM and I didn't had this problem anymore.

I assume the issue has to do something with the GPU.

Cheers,

Ionut P.

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