Libraries won't work correctly - Freezing, and flattening layers

[JaymiHeimbuch]

I seem to be having trouble adding elements to the Library. Right now, when I select a Layer with groups of several layers and drag it into the library, the library turns it into a flat object (Artwork AI). When I try to add that group to a document, the layers are all gone and I can't edit it. I also notice that if I go into one of my libraries to work from it, the library panel will freeze and not let me do anything within that library or even go out to my list of libraries. I have to close and restart AI to get the libraries panel to function again. Does anyone know how I might fix this, or the best place/forum to go to get troubleshooting help? Thanks!!

[Ton Frederiks]

Can you hold down the Alt key when dragging from the Library? That makes a copy instead of a link.

You can also double click the item in the library, it will open in Illustrator with all the layers and you can copy those with Paste Remembers Layers checked.

[Anubhav M]

Hello @JaymiHeimbuch,

I hope Ton's suggestions helped resolve the problem. If not, kindly try the following steps and let us know if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4mv7fy7)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/4mqf2wS)
• Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

[JaymiHeimbuch]

Thank you for these steps. I followed them all, including each step in the Creative Cloud Cleaner Tool. I've reinstalled Illustrator. Unfortunately, the library problem persists, and I also don't have right-click functionality or shortcut functionality in the Layers panel. 

[HARSHIKA_VERMA]

Hi JaymiHeimbuch,

Thank you for trying the suggestions. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system?

Are the libraries working with other Adobe apps? Does that happen with all libraries or with a specific library?

We will try our best to help.

Thanks,

Harshika

[Ton Frederiks]

Here are some more reports about frozen libraries:

https://community.adobe.com/t5/adobe-collaboration-experiences-bugs/cc-library-freezes/idi-p/1543507...