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donnie_1505
Inspiring
June 26, 2025
해결됨

Linked PNGs distorted on file reopen

  • June 26, 2025
  • 2 답변들
  • 452 조회

Hello Team, 

I have a lot of saved PNG files of my logo. Each one varies slightly in color and style. Yesterday, I noticed some of them mysteriously became distorted and no longer look like the original image that I saved. See the example screenshots attached. One of the screenshots indicates that certain files within the folder appear normal, whereas others have altered in appearance, seemingly without any intervention.  Let me share some background to when I noticed this problem (maybe it has nothing to do with the issue I am experiencing). I was working with a few of these images earlier yesterday for a separate artboard project. I copied and pasted a few PNG files onto my other artboard project, then boom, I noticed that about half of my PNG images in this folder seem to have changed on their own without me opening and modifying them!

Can you tell me what happened here and how I can correct this problem? 

최고의 답변: donnie_1505

Hi @HARSHIKA_VERMA , I wanted to close the loop on this thread. the issue appears to have corrected itself. im not sure what I did (if anything) to fix the problem i was having. 

thank you for your time looking into this. 

take care!

2 답변

RobertWalkersArt
RobertWalkersArt
Participant
March 8, 2026

I am having the same issue, and it occurred immediately after I upgraded Windows 11. All of my images that were saved using .png  in the saved file have totally disappeared. This involves years of my work. I need help immediately!!!

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 23, 2026

Hello ​@RobertWalkersArt 

 

I’m sorry to hear you’re having similar trouble with Illustrator. Could you share more details, such as the exact versions of the OS/Illustrator installed, whether this happens with all files, and a brief screen recording of your workflow, so we can better assist you?

 

Looking forward to hearing from you.
Anubhav

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
June 26, 2025

Hi there,

 

Thank you for reporting the issue with distorted PNG files. Would you mind checking this UserVoice and confirming if this is a similar issue you're experiencing? 

If yes, please try the workaround suggested in the comments or check this post and let us know if that helps.

 

Thanks,

Harshika

D
donnie_1505작성자
Inspiring
June 29, 2025

Hello @HARSHIKA_VERMA ,

Allow me a day or two to look into this and I will respond.

Thank You!

D
donnie_1505작성자답변
Inspiring
July 12, 2025

Hi @HARSHIKA_VERMA , I wanted to close the loop on this thread. the issue appears to have corrected itself. im not sure what I did (if anything) to fix the problem i was having. 

thank you for your time looking into this. 

take care!

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