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Losing guides and rulers

New Here ,
Jan 17, 2023 Jan 17, 2023

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When I reopen a file the guides and rulers are missing. I can bring the rulers back (although I shouldn't have to), but the guides have to be completely redrawn. What's going on?

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New Here ,
Jan 17, 2023 Jan 17, 2023

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I should add that this regards Illustrator CC 2022 for Windows 11.

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Please tell us about your file and where it has been saved.

It it a template?

What kind of file is it?

Does it happen with all files or just this one?

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Adobe Employee ,
14 hours ago 14 hours ago

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Hello @herman137,

 

Sorry to hear about this experience. Would you mind sharing some more details, like whether Illustrator behaves this way with other files and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate this further?

 

Also, try the suggestions shared in this community post (https://community.adobe.com/t5/photoshop-ecosystem-discussions/ruler-guides-disappearing/td-p/134782...) and let us know if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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