Losing guides and rulers

[herman137]

When I reopen a file the guides and rulers are missing. I can bring the rulers back (although I shouldn't have to), but the guides have to be completely redrawn. What's going on?

[herman137]

I should add that this regards Illustrator CC 2022 for Windows 11.

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[Monika Gause]

Please tell us about your file and where it has been saved.

It it a template?

What kind of file is it?

Does it happen with all files or just this one?

[Anubhav M]

Hello @herman137,

Sorry to hear about this experience. Would you mind sharing some more details, like whether Illustrator behaves this way with other files and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) so that we can investigate this further?

Also, try the suggestions shared in this community post (https://community.adobe.com/t5/photoshop-ecosystem-discussions/ruler-guides-disappearing/td-p/134782...) and let us know if it helps.

Looking forward to your response.

Thanks,

Anubhav