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H
Hong24536148t3t1
Participant
May 20, 2022
質問

Lost included image color Illustrator 26.3.1 on Mac Os 12.3.1

  • May 20, 2022
  • 返信数 3.
  • 1664 ビュー

Dear all,

I am making figures for my talk. And I saved a lot of images from a software in .png format and then I placed them into my artboard. All were ok when I was editing, until I saved the .ai file and re-opened them, all figures lost their original color. I did not change or delete any import .png files, and when i saved .ai, I chose "include linked files" option. It looks like the figure in the attachement (wrong .ai figure). Strikingly, when I saved as .pdf format, it is ok (see correct .pdf format). Who has met similar issue?

 

Super thanks!

Best,

Hong

このトピックへの返信は締め切られました。

返信数 3

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
June 2, 2022

Hi @Hong24536148t3t1,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

 

To avoid this, you may try the following steps:

  • Embed the images in the document

     

  • Uncheck the "Include linked files"
  • Downgrade to an older version of Illustrator 

 

Let us know if this works for you or not.

 

Thanks & Regards,

Anshul Saini

R
Rayoung26353358mqsq
Participant
November 7, 2022

I'm still having an trouble in working my project because of the exact same issue. When CAN we have a fixed version of AI?

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 8, 2022

Hi @Rayoung26353358mqsq,

 

Thanks for reaching out. This issue has resurfaced again, and the product team is aware of the issue and will probably address it in the next release. Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45228802-illust...) and adding your comment there? By doing this, you'll get an update on the progress.

 

Thanks,
Anshul Saini

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 23, 2022

Hi Hong, this looks similar to your problem:

https://community.adobe.com/t5/illustrator-discussions/colors-turninig-into-yellow/m-p/12960444#M322638

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 20, 2022

Are these normal 8 bits per channel PNG's?

H
Hong24536148t3t1作成者
Participant
May 20, 2022

Hi Ton,

 

Yes. I have no problems before... I just saw this issue after my updates... puzzling... might be the glitch from updates?

 

Hong

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 20, 2022

Hi Ton,

 

I haven't tried that yet... I did try to use my previous .png files but the same issue appears... I may just re-install illustrator and see if it is due to some wired glitches in my updates...

 

Hong


Resetting preferences sometimes helps when unexpected things happen.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Or installing a previous version if it is a problem in the current update.

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