Moving to a new computer and my Illustrator Library files are lost.

[Randy22377604o8mh]

Yesterday I installed Illustrator and Creative Cloud on a new PC to replace my old desktop.  When I openned Illustrator and logged in, my history and Library files where present.  At one point I had to delete the old computer from my list of machines that have access to my account [a limit of two].  I do not know if this is related but at some point, I lost all my history and Library files.  Can anyone tell me what might have happened and if this is recoverable?

[michelew83603738]

Are these Libraries saved to the cloud or as AI files? If they are stored on your computer, you need to move them to the new computer. Go to Edit > My settings > Export

[Randy22377604o8mh]

Thank you for the reply. I am not sure. I was assuming the cloud since they popped up when I first opened Illustrator on the new computer.



Randy Gradwohl

United-Tech, Inc

Tel. 918.610.5205 Ext 2

www.united-tech.com

[michelew83603738 · Accepted solution]

If they were there, then it sounds like they were on the cloud. I would check deleted files and also this link might be of help: https://helpx.adobe.com/creative-cloud/kb/users-files-missing-creative-cloud.html

[Randy22377604o8mh]

They were in the deleted folder!  Thank you, thank you, thank you.

I restored, and after restarting IL they showed back up.  Before I close Illustrator and Creative Cloud, is there something I must do to not lose them again?  Creative Cloud says my Libraries are syncing and the aforementioned items are found under the Files/Libraries tab.  I really got confused reading the information about all the changes in 2023-24.  It seems like I am good to go with the Libraries being available on Creative Cloud.  The app and the desktop versions both show them.

[michelew83603738]

Glad that worked out.