Known Participant

Answered

Multiple windows issue - Illustrator CC 2017

Forum|Forum|8 years ago
July 5, 2017
9 replies
5801 views

Hi all, I have the AI latest release and I'm facing an issue with multiple windows on two different screens of the same project.
The layers panel is not responding when I want to open a layer tree, block and hide/show.

I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

I'm the only one who's facing this problem? Should I submit a bug report?

Thanks

-

Julio

PC specs:

OS	Microsoft Windows 10 Pro
OS Version	10.0.15063 build 15063
System model	Alienware Aurora R6
System type	PC based on x64
Processor	Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 core, 8 logic processors
Version/data	Alienware 1.0.4, 23/02/2017

This topic has been closed for replies.

Correct answer bentley_k_f_

Just downloaded Illustrator 23 and it looks like the problem has been resolved *fingers crossed* Multi Views with different states FTW!

Can anyone else confirm this?

B

bentley_k_f_Correct answer

Participant

Just downloaded Illustrator 23 and it looks like the problem has been resolved *fingers crossed* Multi Views with different states FTW!

Can anyone else confirm this?

giulio.perosinoAuthor

Known Participant

Yes, the bug seems fixed now, thanks!

D

DrAjao

Participant

Why is this issue listed as "Assumed Answered"?

Monika Gause

Community Expert

DrAjao schrieb
Why is this issue listed as "Assumed Answered"?

Trust me, that is a question that the forum teams have been discussing for years, but no one can tell.

And since you have posted into an old thread, you can't even mark it solved, even when this should some day be solved. So not creating your own thread for your issue has not been a good descision.

Please call support to solve your issue.

v955269

Participant

Here is a video describing the same issue.

Monika Gause

Community Expert

GIF recording don't help.

They can't be stopped, slowed down, enlarged, they contain no explanation. Just doesn't make sense.

Please contact Customer Care. They can login to your computer:

Contact Customer Care

B

bentley_k_f_

Participant

Experiencing the same issue as the OP in Illustrator 22.1.

I would like to add that on my system the layer panel opens and closes layer trees fine between both windows until one window has a different layer state than the other. I have to hide a layer in one window to reproduce the bug. Resyncing the layer visibility between windows makes the bug go away...but this is not a solution.

Disabling the GPU Performance doesn't work. I think its a panel state issue.

I downgraded to CC 2015.3 but still had the issue. Closing the second window for the same document returns proper layer panel functionality, but two views into the same document is very helpful. I also notice other panels become very sluggish when two windows are open for the same document and this bug is present.

My Setup:
Mac Pro 2013
OSX 10.13.6
AMD FirePro D500 x 2

B

bentley_k_f_

Participant

I managed to take a screen recording of the issue, hope this helps. Sorry for the large gif:

D

DrAjao

Participant

I'm also having the same problem.

For what it's worth, I've added my vote to the bug report. But it's now only 3 votes so far.
Here's hopin'.

P

paulschipper

Participant

I am currently having the same issue. Shut down, uninstalled illustrator, reinstalled, nothing seems to be working.

B

bakerprints

Participant

Hi Julio and Monika. I am having the same issue with multiple view windows of the same doc. It's been a problem for me ever since I upgraded to CC (from CS6) a year ago.

The first computer (Dell XPS 8900) was a Windows 10 Pro x64 machine and it affected all versions of Illustrator CC (I installed and tested every single one of them, I was also troubleshooting issues with the Overprint Preview).

That computer had a Geforce GTX 745 graphics card (a low-end OEM Dell card). Core i7 6700, 16GB RAM, fast SSD + secondary scratch disk. Like Julio I updated graphics drivers and tried disabling GPU acceleration. I also optimized the NVIDIA settings according to Adobe's recommendations, and other settings found in forums for addressing different issues altogether. The problem persists no matter what. I assumed it was probably a hardware issue and didn't pursue it further.

On that first computer I used a Yiynova 22U+ graphics/tablet monitor (like a Chinese Cintiq).

Recently I got a new computer, an Alienware R5 with Geforce GTX 1080 graphics card, 32GB RAM, fast M.2 SSD + secondary hdd, Core i7 6700 processor.

On the second computer I use a Wacom Cintiq 27UHD graphics/tablet monitor.

Same multi-window problems in Illustrator no matter what the configuration or file. It also doesn't matter what monitor the windows are on in my dual monitor set up.

It seems that something is interfering with the mouse click, like some process is double-triggering the click 9 out of 10 times (like Julio described, I can get the layer to toggle visibility or lock if I keep clicking rapidly.

It's a major pain though, especially with my workflow which involves having a second window/view on a very large monitor showing the whole canvas while I work around the canvas on the Cintiq.

giulio.perosinoAuthor

Known Participant

Monika Gause I'm sorry bothering you but netiher the Customer Care nor any forums posts didn't solved my problem.

I updated every drivers but the problem is still there. How can I submit a bug report to Adobe?

Thanks

-
Julio

Monika Gause

Community Expert

The bug report can be fond here:

Feature Request/Bug Report Form

Can you be a bit more precise?

Does that happen with any file?

Are there any third party plugins installed in Illustrator?

What exactly is in the file?

What exactly happens? It's slow, but does it show at all?

How much RAM is installed in the computer?

How big is the file?

giulio.perosinoAuthor

Known Participant

Yes, happens with any file, also New Documents.

I don't have any third party plugins installed.
My PC has 32gb RAM, but it does not seem a RAM issue.

I try to explain what I'm doing:

Open an empty New Document
Add two new layers
Draw something on every layer
Duplicate the window going to Window > New Window (I want to have a general view of my drawing in a window and work on the details in the second window)
Now I try to hide/block/open the layers from the Layer Panel. It doesn't work.

I hope you can see what's happening:

You can't see the clicks but I click many times on the eye icon but it responds on average 1 time on 10.
No response when I press the arrow icon to open the layer tree.

Closing the second duplicated window works smoothly.

Monika Gause

Community Expert

Try and put Illustrator onto the other screen and check if the problem is still there.

giulio.perosinoAuthor

Known Participant

Thanks for the reply!
No, nothing changes, unfortunately the problem is still there.

-
Julio

Monika Gause

Community Expert

Please contact Customer Care:

Contact Customer Care

(you have to be logged in with your Adobe ID when using that page.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded