I have a user that is having issues with his fonts in both Photoshop and Illustrator. He was able to reset the font cache in Photoshop but he has to do it about once a week. The issue in Illustrator still exists though. Here is an example of one of the times he runs into the issue. He will create a text box and by default, it will use Myriad Pro. However, nothing appears in the text box when he types. He can then go up and change the font to anything else and it will appear. When he goes back to Myriad, all of the typed words disappear except the first word. However, he can click on the text and arrow through it and the font type will appear to change from Myraid to whatever the previous font was and back again. He has uninstalled all of the creative suite and put it back on again about 30 days ago and it has happened again. Any suggestions?
Here is another issue he is having with Illustrator. When he goes to "Find font", it has issues loading the window. He has to roll his mouse over the buttons for them to appear. His computer however is not struggling from the task manager perspective: Core i7 3.4ghz running at 3% and 16 GB ddr3 ram running at 34% with a dedicated 1GB video card (not sure of the model).
Do you use font management?
Are all fonts checked for corruption?
Illustrator version is Adobe Illustrator CC 2018 v22.1
Creative Cloud V 184.108.40.2069
Core i7 3.4GHz 16 GB ram 1gb dedicated graphic card
No, he only uses typekit.
It only seems to happen on Myriad in Illustrator. In Photoshop it gave an error "selected font failed during last operation". He is able to fix it in Photoshop by delete the font cache.
Ended up calling the support phone number and they basically said it could be anything causing it (OS update, new fonts, new version of illustrator, etc). But they did provide a work around. Close Illustrator then go to %appdata%/adobe and rename the "Adobe Illustrator" and "Adobe Illustrator 22 settings" to something else (add .old to the end). When you start Illustrator it will recreate those folders/files and it worked. It probably isn't a permanent fix but at least it is a work around. If it continues to break, we'll try to format the HHD and see what breaks it as he uses it.
Simplist and quickest solution for me was to just uninstall Illustrator via creative cloud app and reinstall it. Solved the issue for me only took 10 minutes.