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Need help, not sure what is going on...

Explorer ,
May 25, 2022 May 25, 2022

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I am at a loss. I haven't changed any settings that I know of but when I opened an illustrator file in Photoshop it seems to be corrupted somehow. I tried another file and it did the same thing. When I open the file back up in Illustrator it's been changed to the weird PS image and as clip groups (last image) Any ideas? I'm ready to cry. I'm afraid to open other files in PS.

 

import.JPGimported image.JPG

clip.JPG

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Bug , Import and export

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2022 Nov 20, 2022

Hi All,

 

We are glad to inform you that this issue has been fixed in Illustrator v27.0.1. 

 

Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

 

#Marking it as correct to highlight

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Community Expert ,
May 25, 2022 May 25, 2022

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When you open an Illustrator file in Photoshop, it get's rasterized.

Instead of opening the Illustrator file in Photoshop, try File > Place in Photoshop. Or try copy/paste into Photoshop.

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Explorer ,
May 26, 2022 May 26, 2022

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Hi Barbara-

 

Yes, I understand that. I've been doing it this way for a while and my intent is to save it as a JPG to send to a client. I use the other actions you described too but under different circumstances. 🙂

It's not happening to all files and when I posted in a group I belong to I found that I am not the only one this has happened to.

 

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Community Expert ,
May 26, 2022 May 26, 2022

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Do you mean that, when you open your Illustrator file, you get these images with yellow backgrounds?

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Explorer ,
May 26, 2022 May 26, 2022

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Hi Ton- Yes, when I open the file in PS to save as a JPG this happens and when I reopen the file in Illustrator it doesn't revert to the original file. It keeps this weird transformation. I know I can "export" from Illustrator as a JPG but there have been past situations where I didn't like the outcome for one reason or another. It's been a while.

My main concern is that I don't want to corrupt client files which are wedding invitation designs. I need to create mockups and often times I do this with JPG files in Photoshop.

As a side note, it saves fine as a PDF but I need to flatten the art to send to clients so they can't "extract" elements.

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Community Expert ,
May 26, 2022 May 26, 2022

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Hi Lauren, I asked because your problem looks like similar problems posted recently.

Can you show what your Edit menu > Color Settings look like and what it shows for your Illustrator document Profile in Edit menu > Assign Profile?

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Explorer ,
May 26, 2022 May 26, 2022

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I was trying to see if anyone else posted but wasn't having luck, plus it was late last night. I have never accessed these settings but when I open up the file back in Illustrator, this is what I have.

assign profile.JPGcolor settings.JPG

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Explorer ,
May 26, 2022 May 26, 2022

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The other person I know of who had the same issue relinked the files in Illustrator. I am just too afraid to open it back up in PS.

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Community Expert ,
May 26, 2022 May 26, 2022

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Explorer ,
May 26, 2022 May 26, 2022

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Oh my, I'm glad I'm not alone. I felt like I may be losing my mind. Thank you for sharing those. I hope this can be fixed. I re-linked the files on the orig AI file and saved a copy. I tried to open in PS and it's doing the same thing. I'll just have to save a copy as a PDF and open in PS from there if I need a JPG for now and as a precaution.

 

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Community Expert ,
May 30, 2022 May 30, 2022

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Explorer ,
May 30, 2022 May 30, 2022

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So far, the only workaround I can find is to save as a PDF. I hope this is temporary though since it's happening in AI where all of my original files are created with mainly PNG images.

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Community Expert ,
Jun 01, 2022 Jun 01, 2022

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Community Beginner ,
Jun 01, 2022 Jun 01, 2022

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Same thing happened to me with 2 files but after reopening in illustrator, no photoshop involved 😭 i dont know why i feel it has to do with the adobe update! Im dying

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Community Expert ,
Jun 01, 2022 Jun 01, 2022

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Community Expert ,
Jun 01, 2022 Jun 01, 2022

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hi @laurenh22769 @icanino,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

 

To avoid this, you may try the following steps:

  • Embed the images in the document
    Anshul_Saini_1-1654208567357.png
  • Uncheck the "Include linked files"
    Anshul_Saini_0-1654208533856.png
  • Downgrade to an older version of Illustrator 

 

Let us know if this works for you or not.

 

Thanks & Regards,

Anshul Saini

 

Thanks, @Ton Frederiks, for highlighting this to me.

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Community Expert ,
Jun 02, 2022 Jun 02, 2022

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Good to hear you are working on a fix.

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Explorer ,
Jun 02, 2022 Jun 02, 2022

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@Ton Frederiksthank you for all of your help!

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Explorer ,
Jun 02, 2022 Jun 02, 2022

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@Anshul_Sainithank you! I will downgrade for now until the bug is fixed.

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Explorer ,
Jun 02, 2022 Jun 02, 2022

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@Anshul_SainiI have it set to keep older versions of AI, PS, etc but for some reason, it hasn't been keeping them. Is there another way to access the previous version?

 

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi @laurenh22769,

 

Sorry about that. You can install the last major release from the Creative Cloud and can retain as many older versions you wish to keep.

 

Regards,

Anshul Saini

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Community Expert ,
Jun 06, 2022 Jun 06, 2022

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You can download some older versions here:

https://prodesigntools.com/tag/ddl

 

Also, be sure to turn off the "remove older versions" in the CC app.

image.png

 

David Creamer: Community Expert, Adobe Certified Instructor, and Adobe Certified Expert (since 1995)

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New Here ,
Jul 09, 2022 Jul 09, 2022

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I am also having these exact same issues and it is now nearly mid July 2022. Any updates on a resolution for the issue besides embedding and reverting to an older version? Thank you

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi @TAMARA25189407y71w,

 

We are sorry for the trouble. I would like to inform you that the product team has created a fix for it, and it will be released with the next update in August. In the meantime, please try the workaround suggested above. We appreciate your patience. Please stay tuned for the updates. Thanks!

 

Regards,

Anshul Saini

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