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Need help, not sure what is going on...

Explorer ,
May 25, 2022 May 25, 2022

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I am at a loss. I haven't changed any settings that I know of but when I opened an illustrator file in Photoshop it seems to be corrupted somehow. I tried another file and it did the same thing. When I open the file back up in Illustrator it's been changed to the weird PS image and as clip groups (last image) Any ideas? I'm ready to cry. I'm afraid to open other files in PS.

 

import.JPGimported image.JPG

clip.JPG

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Bug , Import and export

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2022 Nov 20, 2022

Hi All,

 

We are glad to inform you that this issue has been fixed in Illustrator v27.0.1. 

 

Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

 

#Marking it as correct to highlight

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Adobe Employee ,
Jul 20, 2022 Jul 20, 2022

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Hi @Lisa5F9C@laurenh22769 @TAMARA25189407y71w 

 

Sorry for the trouble caused. I am glad to inform the issue has been worked upon in the prerelease version. Would you mind joining our Prerelease program to check the issue? If yes, please click this link (www.adobeprerelease.com/) and go to the "Available Program" section to join the Illustrator prerelease.
Then accept the Prerelease agreement and do the following steps to install the Illustrator Prerelease v26.4.0.108:
- Close Illustrator
- Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
- Click on install. (This will not replace the existing installation of the Release build of Illustrator).

 

I hope this helps.

 

Regards,

Anshul Saini

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Mentor ,
Jul 20, 2022 Jul 20, 2022

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  • Adobe revenue for the quarter ending May 31, 2022 was $4.386B, a 14.37% increase year-over-year.
  • Adobe revenue for the twelve months ending May 31, 2022 was $16.693B, a 16.01% increase year-over-year.
  • Adobe annual revenue for 2021 was $15.785B, a 22.67% increase from 2020.
  • Adobe annual revenue for 2020 was $12.868B, a 15.19% increase from 2019.
  • Adobe annual revenue for 2019 was $11.171B, a 23.71% increase from 2018.

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Community Expert ,
Jul 21, 2022 Jul 21, 2022

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Totally useless information as it relates to the problem. 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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Mentor ,
Jul 21, 2022 Jul 21, 2022

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I felt relevant to the solution, hence my post... I look forward to you taking the time to reply to something that you think is totally useless... [PS, there's not enough room for your sig, I'm on tenterhooks about "(since..."]

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New Here ,
Nov 15, 2022 Nov 15, 2022

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this was not resolved! What to do? it is Nov 15th

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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They are still working on it, please follow the Uservoice bug report.

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Adobe Employee ,
Nov 20, 2022 Nov 20, 2022

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LATEST

Hi All,

 

We are glad to inform you that this issue has been fixed in Illustrator v27.0.1. 

 

Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

 

#Marking it as correct to highlight

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