network error when logging into Pantone Connect

[Paul3904541287l9]

When trying to log-in to Pantone Connect today, I'm getting a network error message on the log-in page.

I use an e-mail and password to log-in.

I've tried closing Illustrator and rebooting my PC, but nothing works!!

Can anyone help please

[Rene Andritsch · Accepted solution]

As Pantone Connect is not an Adobe product you maybe have to wait until they sort out their problems or check if you have network problems at your end.

I just tried to login to theri website and it is a problem on their end as stated in the screenshot. You have to wait.

[Paul3904541287l9]

Hi Rene

Thank you so much for your reply and BUG REPORT screen shot!!

At least I know it's not me being stupid!!

[Paul3904541287l9]

Hi Rene

FYI - Bug Fix has been deployed and Pantone Connect is now working.

Once again, many thanks for your fast help!!

[kenneth_2288]

Same problem whether using Chrome or the app...went in and deleted Browser History, Cookies and Site Data, and Cached Images ( may have only needed Cookies) and problem fixed.