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2

New MacBook Pro M3 - Colors have gone crazy!

Community Beginner ,
Nov 14, 2023 Nov 14, 2023

Hi all -- longtime listner, first-time caller. 

I just purchased a new Macbook Pro with the Apple M3 chip.

Suddenly, upon opening existing Illustrator files, I'm getting color profile errors like this one:

Screenshot 2023-11-14 at 7.37.14 PM.png

Opening the files is producing wildly incorrect (over exposed) colors. 

Example: here's what a file shuld look like:

johnb68533364_0-1700020120328.png

...and here's what I'm getting:

Screenshot 2023-11-14 at 7.48.07 PM.png

I've been seaching various forums and can't find an answer. I suspect this has something to do with support of Illustrator on the Apple chip, but I'm not sure.

Can anyone give me some pointers? Thank you!

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correct answers 1 Correct answer

Adobe Employee , Jan 28, 2024 Jan 28, 2024

Hello @abdoa8713821,

 

Sorry to hear about your experience. Would you mind trying to recalibrate your monitor(s) (https://support.apple.com/en-in/guide/mac-help/mchlp1109/mac) as suggested by Monika and Ton, restarting your computer, and then relaunching Illustrator to check if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

What do your Edit > Color Settings show?

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Thanks for helping me, Ton! Here's what I see:

johnb68533364_0-1700063407168.png

And here are some of the options available to me:

johnb68533364_1-1700063450418.png

johnb68533364_2-1700063468255.png

 

 

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

Ton, thanks to your question, I was able to go to my second computer, "save" the color settings it had, then "load" them on the new computer. (The setting -- North American General Purpose 2 -- was not shown as an option on my new Mac, but loading it seemed to work.) Glad I had a second computer with working settings. Thanks for the savvy question!

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

Good to hear you've got it working. Color management is an essential part of the workflow.

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New Here ,
Jan 26, 2024 Jan 26, 2024

Hello, on my external screen the colors appear to change somewhat, the red color appears as orange when I connect to the MacBook. Did you find a solution?

 

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

@abdoa8713821  schrieb:

Hello, on my external screen the colors appear to change somewhat, the red color appears as orange when I connect to the MacBook. Did you find a solution?

 


 

Your issue is not related to this one. Please create. a new thread. 

Your monitors are probably not calibrated.

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Adobe Employee ,
Jan 28, 2024 Jan 28, 2024

Hello @abdoa8713821,

 

Sorry to hear about your experience. Would you mind trying to recalibrate your monitor(s) (https://support.apple.com/en-in/guide/mac-help/mchlp1109/mac) as suggested by Monika and Ton, restarting your computer, and then relaunching Illustrator to check if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Nov 15, 2023 Nov 15, 2023

That looks as if the color management settings are incomplete.

You should have more options targeted at your region under Settings.

Do you get them when you click the More Options button?

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New Here ,
May 17, 2024 May 17, 2024
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If you have just download adobe software i think the colour profile defaults to US colours. If you change you profile to European pre press the RGB settings should be Adobe RGB (1998). You can do this in bridge - Edit - Colour settings - European press 3. Next time  you open the file convert and save to the new working profile then your colour will be the same as the first image. 

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