Known Participant

Answered

Objects jumping around when moving

Forum|Forum|3 years ago
March 11, 2022
12 replies
11292 views

Since I have done the latest Illustrator update, sometimes when I go to move an object with the selection tool, holding shift to keep the object level, the object won't move where I want it to. A green circle with a plus sign in the middle of it appears, and the object jumps all over the screen or jumps back to where it was, and makes a sound. It is very frustrating. It isn't a snapping issue. I have never had this problem until recently.

Correct answer Anshul_Saini

Hi @SPEEDBALL 2.0,

We are sorry for the trouble & delayed response. Would you mind resetting the Illustrator v26.5 preferences and checking if that helps?

If it doesn't, would you mind confirming if you are using a Magic Mouse or touchpad & sharing a small recording demonstrating the issue would be really helpful for us?

Looking forward to your response.

Thanks & Regards,
Anshul Saini

S

Sol5D50

Participant

I'm having this issue, was there any solution? 😞

Anshul_Saini

Community Manager

Hi @Sol5D50,

I understand that you're experiencing the same issue with objects jumping around in Adobe Illustrator. I apologize for the inconvenience this has caused you.

As per my previous response to SPEEDBALL 2.0, resetting the Illustrator preferences may help resolve the issue. If you haven't tried it yet, you can reset the preferences by going to Illustrator > Preferences > General (macOS) or Edit > Preferences > General (Windows) and then clicking on the "Reset Preferences" button & restart Illustrator.

If resetting preferences doesn't resolve the issue, it would be helpful if you could provide more information about your setup. Are you using a Magic Mouse or a touchpad? Additionally, if you could share a small recording demonstrating the issue, it would greatly assist our team in investigating and resolving the problem.

Thank you for your patience, and please let us know if you have any further questions or concerns.

Best,

Anshul Saini

J

jellswin

Participant

Unfortunately, I'm also experiencing this issue along with several colleagues. I tried the above suggestions, but it's still not working. I'm running on OS Ventura. Could it be an issue with the M2 chip? I recently got a new MacBook and previously hadn't experienced this issue with the Intel previous processor.

S

SPEEDBALL 2.0

Participant

Super frustrating. I have this problem in Illustrator 26.5, macOS Monterey 12.4 on a MacBook Pro M1 Max 14 tum, 2021. Had this problem, but then it disappeared and now it is back again. Cannot work in Illustrator any more. What is going on?

Anshul_Saini

Correct answer

Community Manager

Hi @SPEEDBALL 2.0,

We are sorry for the trouble & delayed response. Would you mind resetting the Illustrator v26.5 preferences and checking if that helps?

If it doesn't, would you mind confirming if you are using a Magic Mouse or touchpad & sharing a small recording demonstrating the issue would be really helpful for us?

Looking forward to your response.

Thanks & Regards,
Anshul Saini

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. This issue appeared earlier in v26.1 and later got fixed in v26.2.1, but it has resurfaced again.

The product team is aware of the issue & they have identified the issue and currently working on a fix. I would request you to upvote this UserVoice for updates and stay tuned for the updates.

In the meantime, you may install the older version of Ai v26.3.1.

Thanks & Regards,

Anshul Saini

#Marking it correct to highlight

Aimee5FA4

Known Participant

I just updated to the most recent update yesterday and started having this exact issue, so the issue is not fixed!!! Please help

Aimee5FA4

Known Participant

@Anshul_Saini

Anshul_Saini

Community Manager

Hi @laurah34528772 @susief18086447 @Catharina5F94 @Stillwater2363147062y4 @Fatih Usta�mer,

I am glad to inform you all that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

Regards,

Anshul Saini

L

laurah34528772Author

Known Participant

Hi @Anshul_Saini

That's great, thanks for sorting it!

Laura

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.

I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.

In the meantime, you may downgrade to Illustrator v26.0.3 until the fixed gets released. (This helped some users.)

Regards,

Anshul Saini

S

susief18086447

Participant

I'm experiencing the same exact thing as soon as I updated Illustrator to 26.1.

Mac OS Big Sur (11.5.2)

Anshul_Saini

Community Manager

Hi All,
@laurah34528772 @Catharina5F94 @Stillwater2363147062y4 @Fatih Usta�mer

Sorry for the trouble. Multiple users have reported this issue. The green + sign shows up file moving/ dragging an object.

We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like: