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1

Pantalla Negra al Presionar "Guardar Como".

New Here ,
Jan 28, 2025 Jan 28, 2025

Hola! Quiero guardar mi archivo con la opción Guardar Como, pero me sale la pantalla negra. Por ende, me toca guardar con la opción de "Guardar como copia" y no puedo hacer más. 

 

Por favor, si alguien me puede ayudar. Ya desinstalar e instalé de nuevo y persiste el error. 

 

Tengo una Omen con RAM de 32gb, NVIDIA RTX 2070 con Windows 11 y procesador de Intel Core i7. 

 

Gracias!

 

easy_1186_0-1738118050849.png

 

TOPICS
Bug , Import and export
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Adobe
Community Expert ,
Jan 28, 2025 Jan 28, 2025
LATEST

Have you already tried to reset the Illustrator Preferences file? That can be done by holding Alt+Control+Shift when starting Illustrator.

 

If resetting the Illustrator Preferences file does not fix the problem then it might be necessary to use the Creative Cloud Cleaner tool to completely remove Illustrator so it can be installed again totally clean.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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