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Lisa28029503w327
Participant
January 20, 2023
Answered

Pantone Connect not working

  • January 20, 2023
  • 1 reply
  • 1946 views

Hi - I have just purchased the Pantone Connect app to add colours to all my Adobe software - however, even though I can see the app in my software and the colours I have chosen, it just wont let me add the colours to my swatch. I click the link - but nothing happens. Same with the dropper tool.

 

What am I doing wrong? I am running all the latest downloads from Adobe.

 

When first opeing the connect app in Indesign/Illustrator I do get the message: Exception: ioerror: file or folder does not exist...?

 

Can anyone please help? I have emailed Pantone but dont expect a response quickly!

This topic has been closed for replies.
Correct answer Monika Gause

That is an InDesign error message. Do you have the same with Illustrator?

 

I would suggest that you also post this to the InDesign board - people over there do not necessarily read the Illustrator board (this one). https://community.adobe.com/t5/indesign/ct-p/ct-indesign?page=1&sort=latest_replies&lang=all&tabid=all

 

I would also suggest that you do a search on the Photoshop board, because Photoshop users might be the ones who most need the Connect plugin. Maybe someone has come across the message in any of those boards. https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang=all&tabid=all

 

In any case: do you need Pantone Connect for the new colors? Because if it's just the old ones, you could install an older version of Creative Cloud, grab the Pantone libraries from it and install them in your current version. There are a couple of hints in this forum post: https://community.adobe.com/t5/illustrator-discussions/pantone-solid-swatches-missing-from-2023-update/td-p/13352427

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 20, 2023

Unfortunately there aren't a lot of people using Pantone Connect on this forum. So it might take a while until someone answers.

It could probably help when you post screenshots of those error messages. Possibly with not just the message, but a bit of the surrounding panels. Thank you.

L
Lisa28029503w327Author
Participant
January 20, 2023

Here is a screenshot of the error message. Pantone connect then opens following the message.

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
January 20, 2023

That is an InDesign error message. Do you have the same with Illustrator?

 

I would suggest that you also post this to the InDesign board - people over there do not necessarily read the Illustrator board (this one). https://community.adobe.com/t5/indesign/ct-p/ct-indesign?page=1&sort=latest_replies&lang=all&tabid=all

 

I would also suggest that you do a search on the Photoshop board, because Photoshop users might be the ones who most need the Connect plugin. Maybe someone has come across the message in any of those boards. https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang=all&tabid=all

 

In any case: do you need Pantone Connect for the new colors? Because if it's just the old ones, you could install an older version of Creative Cloud, grab the Pantone libraries from it and install them in your current version. There are a couple of hints in this forum post: https://community.adobe.com/t5/illustrator-discussions/pantone-solid-swatches-missing-from-2023-update/td-p/13352427

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