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Danielle23879587a93s
Participant
July 24, 2023
질문

Perdi minhas atualizações que estavam salvas por entrar pelo iPad

  • July 24, 2023
  • 2 답변들
  • 130 조회

Eu fiz algumas atualizações em um documento, salvei elas inclusive me certifiquei de salvar mais de uma vez na nuvem,e abri esse documento pelo meu iPad assim que abri essas atualizações sumiram, é um absurdo que esse tipo de situação ocorra, perdi horas fazendo isso me prejudicou seriamente em um mimento de entrega de projeto, a Adobe não me responde é preciso urgentemente de uma solução 

이 주제는 답변이 닫혔습니다.

2 답변

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 27, 2023

Hi @Danielle23879587a93s,

 

I'm sorry to hear about the trouble you're facing. Losing updates can be frustrating. As Monika said, were the changes visible on the web: https://assets.adobe.com/cloud-documents?

Did you try login & log out from your iPad? Additionally, please check the version history in Creative Cloud (https://helpx.adobe.com/creative-cloud/help/versioning-faq.html) to see if you can revert to a version of the document you created on the Desktop.

 

Also, in cases such as this, you can reach out to our Technical Support team for immediate support.

 

We are here to help!

 

Best,
Anshul Saini

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 25, 2023

    Are these updates present when you open the file from the web? 

    Did the file probably get duplicated when opening due to synchronisation errors?

     

    @Anshul_Saini  can you possibly help?

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