Hi, sorry about that
I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions: https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences
2nd option: Install an older version of Illustrator from the CC app. Go to the creative cloud app and click on the 3 dots next to Illustrator app to see more options and select other versions
you can install a previous version of Illustrator and maybe that will work, sometimes there are bugs and you have to update the system
3rd option: from the view manu use CPU instead GPU
Let me know if that works