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David245882293csg
Participating Frequently
May 24, 2022
Answered

PNG Images Are Inverted Colors When Opening Saved File

  • May 24, 2022
  • 5 replies
  • 6959 views

This just started this week. When I drag in or import a PNG image into my Illustrator artboard, it looks fine. Color looks good and is shown how it is supposed to be.

 

However, when I save and close out the window then open the project back up, all of the PNG images now have inverted colors. I hadn't changed any type of setting.

 

I am not sure if this is a bug of some kind or maybe I'm suddenly doing something different.

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi @David245882293csg,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

 

To avoid this, you may try the following steps:

  • Embed the images in the document

     

     

     

  • Uncheck the "Include linked files"

     

     

  • Downgrade to an older version of Illustrator 

 

Let us know if this works for you or not.

 

Thanks & Regards,

Anshul Saini

 

Note: Marking correct for visibility.

5 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
June 2, 2022

Hi @David245882293csg,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

This is happening with the Ai file, which has linked images. While saving, when the "Include linked files " option is selected and then reopened, the Ai file images get inverted, or yellow color can be seen.

 

To avoid this, you may try the following steps:

  • Embed the images in the document

     

     

     

  • Uncheck the "Include linked files"

     

     

  • Downgrade to an older version of Illustrator 

 

Let us know if this works for you or not.

 

Thanks & Regards,

Anshul Saini

 

Note: Marking correct for visibility.

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David245882293csgAuthor
Participating Frequently
May 31, 2022

Tedious, but I was able to fix the issue. For PNGs, I have to either "rasterize" or "flatten transparency". This seems to fix the issue.

 

My issue was that the PNG came in fine, but when saved, the next time I would open up the project the PNGs would then invert.

 

It seems like before, when saving, Illustrator would do either "flatten transparency" or "rasterize" the PNGs on its own. Now it looks like I have to do that myself. Not sure what I changed, if I did do it myself.

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
June 1, 2022

You should not have to flatten the transparency to fix the problem.

It is a bug. There are many mentions of images changing color after saving the Illustrator file and reopening.

See: https://community.adobe.com/t5/illustrator-discussions/illustrator-pngs-turn-negative-after-saving-then-reopening/m-p/12976006#M323560

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
May 31, 2022

You in a print mode of CMYK and placing png images that are meant for a digital RGB workflow?

File >> Document Color Mode >> RGB or use .PSD CMYK format if doing CMYK print workflow.

 

Sounds like a redraw issue with recent upgrade. Try unchecking GPU performance

 

 

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David245882293csgAuthor
Participating Frequently
May 31, 2022

Niether changing the color mode to RGB or unchecking the GPU worked.

 

Looks like I have to either "rasterize" or "flatten transparency" on all PNGs before closing. Not sure why now since I had never had this issue before, but I at least know how to fix the issue.

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
May 31, 2022

Hi,

Can you try to open the PNG in Photoshop and make a Save As... to:

  1. check the original png is ok
  2.  resave it 'properly'

Let us know if the new png opens as expected in illustrator.

Did you try to Place the png instead of open?

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David245882293csgAuthor
Participating Frequently
May 31, 2022

This is my employer's Adobe account so unfortunatly I can't use Photoshop. I did however figure out how to fix my issue.

 

For PNGs, I have to either "rasterize" or "flatten transparency". This seems to fix the inverted colors on the PNG after closing. Still not sure what changed to create this extra step.

A
Community Manager
Anubhav MCommunity Manager
Community Manager
May 31, 2022

Hello @David245882293csg,

 

Sorry to hear about this experience. I would request you try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/iphone-screenshot-png-inverted-colors/td-p/9771157) and check if it works for you.

 

Kindly update this thread if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

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