PNG Transparency Suddenly Not Working in Illustrator

[hollyeperret]

Hi,

I'm suddenly having a problem exporting my images with a transparent background. When I export an asset it is appearing with a white background even though the transparency grid shows that the area should be transparent. I have never had this issue before and it just suddenly started, even on documents that I have been successfully exporting transparent images on for months. All of the sudden the same images and the same process I always followed is producing a solid background.

I did recently switch from a PC to a Mac and I am not sure if that would be part of the issue?? I don't see why it would but thinking about it, I don't recall checking this before I switched.

I have no idea how to fix it. Any suggestions?

Thanks,

Holly

[Ton Frederiks · Accepted solution]

Did you choose File > Export > Export As > PNG?

Choose Background Color > Transparent.

[Ton Frederiks]

Or with Export for Screens:

[hollyeperret]

That was the problem. I'm relatively new to Illustrator and I've been using the Asset Export window, which doesn't ask me that. I feel silly for not trying that.

Thank you.

[Ton Frederiks]

Good to hear that worked for you.

[Taz Mktg]

This was SO helpful, nothing else worked. Thanks Ton!!!

[Ton Frederiks]

Good to hear that, Taz.