Pressure greyed out Illustrator - XP Artist 13.3 Pro

[philb16328742]

Illustrator 2022 26.0.1, Macbook Pro, Catalina 10.15.7, XP Artist 13.3 Pro

Tried for a few days now to get pen pressure working without success. Searched here and Google for solutions and tried all suggestions, nothing seems to work.

• Can't create a new pressure brush.
• Calligraphic brushes are not pressure sensitive when selected, and only 'fixed' and 'random' are available in the brush options.
• Wacom 6D library brushes are pressure sensitive however and work perfectly.
• All appropriate access has been granted in Security and privacy with the excetion of Automation - I can't get Illustator to appear in there.
• I've added Apllications/XP-PenPenTabletPro to Plug-ins & Scratch Disks 
• Reinstalled all drivers and Illustrator no success.
• I've seen some threads saying to install Illustrator 2020 but can't do that as its unavailable.

I've also seen a declined fix from Adobe as blame has been apportioned to Wacom drivers. Surely this can't be so as this is XP-Pen? 

[Monika Gause]

In order to get the 2020 version, try and contact Customer Care https://helpx.adobe.com/contact.html

The Wacom driver trick doesn't seem to work anymore. There are the very same issues with Wacom tablets.

[philb16328742]

So this is not a Wacom issue it's an Illustrator issue? 

[Monika Gause]

Nobody can locate it. It's somewhere between the system (Mac OS trying to block anything from reaching the computer), the tablet drivers and their  messed up install and setup operations, and Illustrator.

From what I've heard you can install Xencelabs tablets pretty well, so looks like it's not impossible.

[Anshul_Saini]

Hi there,

Sorry about the trouble.  I hope the issue is resolved by now. If not, please try the following steps and let us know how it goes:

• Disconnect the Tablet
• Uninstall tablet driver & manually search for any residual files/folders of your touch device & delete them
• Restart your device
• Re-install the latest driver (https://www.xp-pen.com/faq-430-387.html) / (https://www.xp-pen.com/faq-430-380.html)
• Connect the tablet
• Then perform all the steps again as suggested in this help article (https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html)
• Add Macintosh HD as Scratch Disk in Illustrator Preferences
• Restart Device

I hope it helps!

Regards,

Anshul Saini

[philb16328742]

Hi,

Thanks for continuing to try to help rather than brush it under the carpet. There are lots of people with the same issue so it would be good to get a solution.

I followed those steps with the exception of the scratch disk folder. I got the message "The specified folder contains other Plug-ins folders. Please specify another folder." when I tried to select Macintosh HD. I was able to select the Application folder however.

Unfortunately, there is no change. Pressure still does not work.

[philb16328742]

I have spoken with XP-Pen who say this a known issue with Ilustrator. Illustrator does not install itself correctly on Macs. Illustrator should create an entry in System Preferences > Privacy > Automation and then it can be set to control the tablet.

Apparently, only Illistrator 2020 does this which is why those that managed to get hold of this version before it was removed had success.

Same problems arise for all Pen Tablets apparently. Based on this, it would seem a fix is needed for the latest version to allow this entry and then we should be good to go?

Can this be escalated for a fix please?   

[philb16328742]

More evidence of success can be found here: 

https://www.reddit.com/r/MacOS/comments/obmu9g/adding_adobe_illustrator_to_the_security_privacy/h45w...

[Anshul_Saini]

Thanks for trying the steps and additional information. I would request you to send me your Adobe ID, Country & Timezone, phone number with country code, preferred time for a call, and the URL of this post over a private message. We will get in touch with you.

To send a private message, click my picture and use the message button.

Regards,

Anshul Saini

[philb16328742]

This issue has taken days for me to resolve with little or no help from Adobe.

For those following this thread and having similar trouble with pen pressure with their tablet on macOS then the reason is you don't have an entry in Automation to control your Pen Tablet:

If you contact support and ask them for a link to download AI 2020, as soon as you install, it will create this entry and you'll find everything will work for you.

Adobe need to fix this in later versions of AI but they seemingly won't even acknowledge it and there are lots of people with this issue.

[chee chau23528753t3y5]

I'm having the same issue, if installing illustrator 2020 can help I'd like to try too, please send me a link to download illustrator 2020.

Thanks

[Anshul_Saini]

Hi @chee chau23528753t3y5,

I've shared the download link to Ai 2020 via DM. Please check.

Regards,

Anshul Saini 

[patricia8229]

can i too please get the download link

[patricia8229]

@Anshul_Saini can I please get the diownload link as my CC Ai 2022 also does not allow the pen pressure.
Thanks

[Anshul_Saini]

Hi @patricia8229,

Sorry for the delayed response.
I've sent the link over DM. Please Check!

Regards,

Anshul Saini

[Kiandre5F99]

Can I Also Have The Link to Adobe Illustrator 2020.

My Xp-Pen Pro 15.6 is greyed out as well

[Mark23190253bi3p]

Hello @anshulsaini1, I'm having similar issues where my "pressure" option's greyed out and it seems like Illustrator 2020 might solve this issue. Could I get a download for that as well please?

Many thanks,

Mark 

[Kiandre5F99]

Hi i was having the same problem and was wondering can i also get the dmg file for illustrator 2020

[amandan10652442]

Hi Anshui,

I am not using any tablets but want to creat my own brush but pressure is still grey out. Have just updated to the latest  Ai version as well on my Mac. Please help.

Kind regards,

Amanda

[Monika Gause]

Pressure only works with graphic tablets (or other pressure sensitive devices).

[Anshul_Saini · Accepted solution]

Hi All,

I know this issue has been pending for a long time. But I am glad to inform you that we have tried to address it with the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

Regards,

Anshul Saini

@Mark23190253bi3p @Kiandre5F99 

[Kiandre5F99]

Sadly, the thing is still greyed out.

[Anshul_Saini]

Hi @Kiandre5F99,

Sorry to hear about that. I have sent a DM. Please check & revert.

Regards,

Anshul Saini

[Onur24162930kcc6]

Hello, I'm having the same problem, can you please send me the download link for Illustrator 2020?

[Anshul_Saini · Accepted solution]

Hi All,

We are sorry for the trouble caused. We understand this is a long-standing issue, but it is resolved with update v26.2.1. Please update the app. This update fixes the issue of Wacom tablets not having pen pressure on macOS.

However, if you are not using a Wacom tablet, then I would suggest you install both the Wacom driver & your tablet driver, which will help you get the pen pressure. This is a tested resolution for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

I hope this helps!

Thanks & Regards,
Anshul Saini