Problem using the Pen tool in combination with the alt/option key

[Nataliia Kudliak]

Hi,

when the "Pen" tool is active, a piece of incomprehensible text pops up every time you press the "alt/option" key (
How can such a problem be solved?

[Nataliia Kudliak]

Forgot to indicate that the problem concerns Adobe
Illustrator

[Monika Gause]

Do you have any third party plugins installed?

[Nataliia Kudliak]

in the "extensions" window only "libraries"

[Nataliia Kudliak]

no, as far as I know, in the "extensions" window, only "libraries"

[Anshul_Saini]

Hello @Nataliia Kudliak,

Thank you for providing more information. Since you're experiencing this issue in Adobe Illustrator on Mac, let's try a few troubleshooting steps:

• Please try running Adobe Illustrator in Safe Mode. Safe Mode starts your Mac without launching any third-party login items or startup programs, which can sometimes interfere with applications. https://support.apple.com/en-gb/guide/mac-help/mh21245/mac

• If Safe Mode doesn't resolve the issue, you can try resetting Adobe Illustrator's preferences. Keep in mind that this will reset all preferences to their default settings, so make sure to back up any custom settings or presets you have. https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

Please confirm the exact version of Adobe Illustrator and the macOS version you're using. This will help in diagnosing the problem more accurately.

After trying these steps, please let us know if the issue still persists or if you've managed to resolve it. Your cooperation is appreciated, and we're here to assist further as needed.

Best regards,

Anshul Saini