Problem with Adobe Illustrator 2022 not saving files in ai format

[jinheek68951614]

I have had the saivng problem since I upgraded to 2022.

suddenly I have the saving problem, so then I have tried uninstalling and reinstalling, but it's still not working. I think I cannot save files in only .ai formant.

the error box says "Illustrator tried, but could not save the file "file name .ai". Click "Learn More" to try alternate options for saving your file."

This happens with all files when I try to save in .ai format either files are included fonts or any illustration. 

Please help me with that I use Adobe Illustrator for my business I need to use this ASAP. 

[Ton Frederiks]

What System do you use?

Where do you save, Local, Synced folder?

Is Preferences > File Handling > Save in Background On or Off?

[AFMF]

I'm having this same issue just in the last few days. Illustrator v26.0.3. Mac Monterey OS v12.0.1.  I tried copying and pasting content into a new file but no luck. Tried <shift><option><command><control> to reset preferences in Illustrator, again nothing. File handling preferences are all turned on. The only place I could save the files was to the cloud, could not save to my local drive.

[Ton Frederiks]

Try to turn OFF  Preferences > File Handling > Save in Background.

[AFMF]

YES! That took care of the issue. Thank you so much!

[Ton Frederiks]

Thanks for confirming, it seems to cause problems for quite a few users.

[lilly0074]

Hi, for the past 2 days ive been trying to save my files as JPG and PNG and no matter what i keep doing the resolution once saved is horrible. I tried doing what you suggested - but nothing helped. 

please help me, have clients waiting for their projects. 

Thaks in advance!

[Anshul_Saini]

Hi @lilly0074,

I am sorry to hear about your experience. I hope the issue is resolved by now. If not, I would request you to share a few details like:

• What is the size on canvas/ Artboard
• What are your export settings/ method

Also, you may check out the steps suggested on this community post (https://community.adobe.com/t5/illustrator-discussions/exportation-very-blurry/m-p/12623450) and let us know if it helps.

Thanks & Regards,

Anshul Saini

[Anshul_Saini]

Hi All,

Sorry about the trouble. Could you please help provide the following info :
1. Version of Illustrator & macOS on which issue is reproducible @jinheek68951614 
2. Any Specific file with which issue is reproducible? @AFMF @jinheek68951614 

I tried to replicate this on 26.0.3 on macOS 12.1. The issue is not reproducible at my end.

Looking forward to your response.

Regards,

Anshul Saini

[Toughbun]

Hi , I was trying save file, keep shoiwng me unable to save file! after update the software i encounter this error. anyone have this issue? Thanks

[lambiloon]

Hi better way to install update is first remove older version using adobe clean tool then install new one or wait for next update if bug is present all are in notice of adobe team...regards

[Ton Frederiks · Accepted solution]

Try to turn OFF  Preferences > File Handling > Save in Background.

[Toughbun]

Thank you!

[yoms707]

unchecking "save in background"did the trick for me!! thank you! I was losing my mind 

[sjalghamdi]

THANK YOU !!!!!!!

2 days i lift my work and my pc open bc i can't save them 

thank you again !

[Monika Gause]

I have been experiencing this when saving AIC files. Yours is not an AIC file, but where are you saving it? Into your Creative Cloud folder? Into another synchronized folder?

What's in the file?

[Megawati23078391p5y2]

Hey all, 

My illustrator doesnt wanna save the file into ai. .. 

I have tried every steps that Adobe suggested, (https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) but none of them worked.

I have restarted the program and also my laptop.

Does anyone have the same issue? 

[Ton Frederiks]

Try if unchecking Preferences > File Handling > Save in Background helps (and then restart Illustrator).

[Megawati23078391p5y2]

Thank you! it worked 🙂 

[Ton Frederiks]

Good to hear that worked.

[Sgt. Garcia]

Thanks very much – this problem cropped up today for me, but your solution worked, and I am grateful!

[Chucho62]

I am on MacBook Pro running MacOS Monterey 12.1. 

Every time I try to create a new file and save it, even with just a simple line of text in the document, I get the following message and it will not save the file:

I have clicked on the "Learn More" and followed all those recommendations to no avail. I have plenty of hard drive space and memory. What is the problem? How do I fix this?

[Ton Frederiks]

Try to turn OFF Preferences > File Handling > Save in Background.

You are not the only one.

[cattydw]

"Illustrator tried, but could not save the file "Untitiled-1.ai". Click "Learn More" to try... blah blah blah." This happens even on new blank documents. WHY!?

When I turn off Save in Background, the document will save. Here's the question, why can I no longer have my documents save in the background?

[amandah36471843]

Everytime I 'save as' in illustrator I get this message "Illustrator tried but could not save the files" - I am rubbish at trying to sort this knid of thing out, please can someone help. I am running Mac OS Catalina 10.15.7 and my illustrator update are all recent.

I have treid unchecking  the pdf  compatible files box and this lets me save but it also means my thumbnalis are not visable, it just shows a load of text?

PLEASE can somepne help this is really frustrating