• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problems with update

Enthusiast ,
Apr 12, 2019 Apr 12, 2019

Copy link to clipboard

Copied

Hello
I was working on a MacPro OS Mojave and had Photohsop, Brige and Illustrator open when I got a message that I didn't have enough memory space.
Illustrator was using 125 GB of space and I NEVER had that problem before.
I have 1 TB on my hard drive but still I like I said, I had NEVER see that kind of message.
Photoshop was the first to close itself, then Brige so I quit Illustrator.
For some strange reason, now I cannot open Adobe forums on my Mac, Im in my Desktop now (windows) writing this.

Had you ever see this kind of problems before?
What can that be?
So you know, I was working with text on Illustrator, making a calendar and changing the months, no images on nothing special or any big file.

Hope I explain enough my concern and please excuse my writing, English is my second language.


Note*
I was like 2 hours with an Apple person in the chat, trying to fix my browser, thinking that that was the problem, for the surge of memory need it or that I had a computer problem,  but the problem was never fixed.
When they asked me if I had installed anything new to the laptop, I said no, because I didn't, I just update like 6 programs from adobe.

Views

468

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Apr 12, 2019 Apr 12, 2019

Copy link to clipboard

Copied

How much RAM memory do you have?

Screen Shot 2019-04-12 at 9.28.01 AM.png

What does your photoshop performance prefs look like?

Screen Shot 2019-04-12 at 9.33.24 AM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Apr 12, 2019 Apr 12, 2019

Copy link to clipboard

Copied

Hello

I got 16 GB memory  and in Photoshop I got 70% 10183 MB

Screen Shot 2019-04-12 at 10.40.08 AM.png

Screen Shot 2019-04-12 at 10.41.50 AM.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2019 Apr 12, 2019

Copy link to clipboard

Copied

LATEST

Mac Mojave has been having a number of issues, especially in Photohshop

Known issues - Running Photoshop CC on macOS 10.14 Mojave

Known issues - Running Illustrator CC on macOS 10.14 Mojave

Downgrading to High Sierra is a long process, but would recommend that.  Or you can try moving your memory used in Photoshop down to about 50% to see if that helps. You will definitely need to restart Photoshop for that change to take effect.

Screen Shot 2019-04-12 at 4.56.11 PM.png

Have you experienced a flickering cursor as in the post below?

Re: Flickering Cursor When Illustrator & Photoshop Programs Are Both Open

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines