properties in AI not working properly

[Bonnie27850964a6ra]

I wonder if anyone can help

Since I started using the 2023 version of AI it has messed with my panels and how I view them.  I have manaed to get it back to how I used to have the screen but the properties panel is 'playing up'

Sometimes it shows the transform infoiramtion and allows me to change the objects such as width whilst locking the proportions but sometimes it just doesnt work and this view disappears.

I use it to create designs to make on my laser so this function is essential and I am wasting so much time restarting the files etc to try and get it to show me the properties. 

Any sugestions? Thanks

[sishamIAGD]

What system are you using PC or Mac? What setup do you have?

Can you show us what is happening with screenshots..?

[Bonnie27850964a6ra]

Im on a microsoft surface pro

Ive attached an image thsat shows what im seeing 

so as you can see the proporties panel is there but it isnt updating when I select different items. 

[sishamIAGD]

Sorry it's really difficult to see those screenshots, any chance of a better quality/larger

Have you tried resetting your preferences..?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

[Anubhav M]

Hello @Bonnie27850964a6ra,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by sishamIAGD helped resolve the problem. If not, kindly share some more details, like the exact version of the OS/Illustrator installed and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so that we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav