"Can't open the illustration. the file is locked or in use ID: - 54"

[Rachael327306928xl3]

Hi, I'd like to access a AI file that a past employee created . 

When I click the file to open it, the window says "can't open the illustration. the file is locked or in use ID: - 54"

I've tried renaming the file, and duplicating the file on my desktop as advised elsewhere with no success.

Any ideas? Could it be to do with the software it was create on? Is there a workaround for that?

We need to send this template to the printers next week and I'm struggling to find a solution. 

Thanks!

[Monika Gause]

So the file is on your harddisk? Not on a network? Not in shared or synchronized folder?

[Rachael327306928xl3]

Hi, 

the file is on the mac desktop. I copied it from a one drive to test other peoples suggestions. Ive tried renaming the copy too. 
thanks 

[Monika Gause]

When you open the Get Info dialog box, are there possible weird user privileges settings?

[Rachael327306928xl3]

It says I can read and write for the permissions on the file when I right hand click for more info. 
Is there somewhere else I should be looking for user privledges? 

[Monika Gause]

Maybe refer to this document: 

https://support.apple.com/de-de/guide/mac-help/mchlp1203/mac

You seem to be not alone with this issue:

https://discussions.apple.com/thread/251777273?sortBy=rank

https://answers.microsoft.com/en-us/msoffice/forum/all/i-cant-open-onedrive-files-on-my-new-macbook/...