"TDR detected" illustrator fails

[ozcanosx-Fdfm98]

Its just starting today as brand new headache. it says "TDR detected" than closing.

My graphic card driver is updated and its Nvidia GTX 760,

I have 4K Philips monitor and using 3840 x 2160 res. Is it a problem for illustrator???

how can i solve this issue? any help

[Jacob Bugge]

ozcanosx,

This Adobe help page should help you through:

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

[Boqueron.1969]

Tried repairing Microsoft C++ redistributable packages and that did not work as when I right click on each one I only get the "Uninstall" option (not the "Repair/Change" option as indicated in the instructions on Errors "Exit Code 6" and "Exit Code 7" installing Adobe Creative Cloud, CS6, and CS5.5). Scratch that one.

[theRealNumenProductions]

A thousand and one thank yous, Jacob and Mark. Pulling my hair out about to yank my dual GTX780s and light them on fire. Yelling at the screen didn't seem to do anything, but this fix seems to have solved the Illustrator issue, and the 361.91 driver update seems to have stabilized everything else (namely AE and PS crashing constantly). Illustrator crashing is frustrating, but After Effects crashing is simply demonic. Anyway, thank you, thank you, thank you guys!

[jaksajani]

Got the same a few times before. Same gpu (760gtx), havin this since the last driver update / illu reinstall. Using windows 10 btw... turning off gpu acceleration will not solve the problem. I'll try that link that Jacob posted next monday.

EDIT:

1. Repair Microsoft Visual C++ Redistributable Package

and / or

3. Repair the Microsoft Windows Installer (Windows)

seems to have solved this problem thanks Jacob Bugge!

[Jacob Bugge]

You are welcome, jaksajani.

[ozcanosx-Fdfm98]

What do you mean "repair the microsoft Windows Installer"... reinstall the operating system???

[jaksajani]

I followed these 2 steps from the link Jacob posted:

-> Repair Microsoft Visual C++ Redistributable Package / Windows only:

1. Open Control Panel> Programs and Features.

2. Check for Redistributable packages installed.

3. Right click on each version (one by one)> Change and click on Repair on the next window.

4. Restart the machine in normal mode, once restarted try to install the product again.

-> Repair the Microsoft Windows Installer / Windows 10, 8 and 7:

Choose Start > All Programs > Accessories.

Right-click Command Prompt and choose Run As Administrator.

In the Command Prompt window, type sfc /SCANNOW and press Enter.

When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.

Type msiexec /regserver in the Command Prompt window and press Enter.

[Jacob Bugge]

ozcanosx,

It is specified in the link, I gave in the first post:

Errors "Exit Code: 6," "Exit Code: 7" | CC, CS6, CS5.5

[ozcanosx-Fdfm98]

I reinstalled all windows today. It was look ok at first time.

then i saw bellowed message. What's going wrong with illustrator....

[jaksajani]

Just like you i only got these error messages since i updated to this new Nvidia driver... something's not right between the new driver and illustrator i'd say...

Try to install the previous one , just for a day or at least for a few hours to see if that works for you. In case it does i suggest wait for the next driver and skip the current one (359.00), the previous one should be 358.91 according to the nvidia download site:

	GeForce Game Ready Driver WHQL	359.00	November 19, 2015
	GeForce Game Ready Driver WHQL	358.91	November 9, 2015

[ozcanosx-Fdfm98]

My driver version is 355.98

now downloading 358.91

let me try with it, then i will reply again.

[jaksajani]

By the way earlier today the original error message came back, even after i tried to reinstall illustrator from scratch. Anyway after a 3dguru vga driver uninstaller, i downloaded and installed the 358,91 nvidia driver, now the tedious TDR error message seems to have gone (again, but who knows for how long).

[fobmasta]

Disabling hardware acceleration in chrome solved it for me. You could try using illustrator with your chrome closed and see if it works.

The solution was posted here:
Nvidia 740m TDR detected : nvidia

[ozcanosx-Fdfm98]

Chrome solution doesnt work for me.

I uninstalled latest driver and tried many old drivers. Now using 353.30. It works much better. I used for three days with heavy files, still not seem any error.

[pour-trait]

the same video card, the same error. I disabled GPU inside illustrator and it doesn't crash no more (surely that's not a long term solution)

[jaksajani]

There is a new driver, came out earlier today. Version: 359.06.

[pour-trait]

Illustrator crashes like always in the same document.

[nialakis]

I have same problems. It all started with 359.00 Nvidia update. 359.06 didn't solve the problem. It is really annoying. I've tried to repair all Redistributable Packages... no luck. Now I've temporarily switched to Intel graphics for Illustrator. Photoshop is working fine with Nvidia.

Windows 10

GTX 770M

Latest version of Illustrator through Creative Cloud subscription

Hope we'll get a solution soon.

[ozcanosx-Fdfm98]

Nvidia 353.30 works normal. No crash.

[nialakis]

Thanks for information.

I'll try with 358.91 tomorrow and report back. This is the last version without TDR errors. I hope it'll fix the problem temporary before someone (Adobe, Nvidia or Microsoft) fix the problem.

[ben_io]

Same problem with Windows 10 and a 780GTX driver 359.06.

It was crashing as soon as I was using the paint brush tool, even on a basic document with a couple of shapes. As a temporary workaround, I left the GPU Performance option enabled but disabled the Enhance Thin Lines option. I did not crash so far.

[pour-trait]

Thank you!

Same here! Enhanced Thin Line off WORKS so far.

[nialakis]

Update: I've downgraded to 358.91 drivers and everything is working fine. No TDR errors. So the problem started from upgrading 358.91 to 359. Hope that this will help to someone.

[Mark_Kilgard]

NVIDIA driver engineer here... Thanks for this bug report.

We have confirmed the bug.  We believe the bug is isolated to Windows 10.  The problem occurs when video memory is used at near capacity.  To minimize exposure to the bug, reduce the video memory consumption overall.  As noticed here, disabling "Enhance Thin Lines" can reduce the video memory consumption.  Reducing the rendering window resolution of Illustrator will also help.  If you are working in the CMYK color mode but use of the RGB color mode is acceptable, converting to RGB (File->Document Color Model->RGB Color) can almost halve Illustrator's video memory consumption compared to CMYK documents.   Competing video memory usage by other applications will also help.  Graphics cards with less video memory will run into near-capacity issues sooner.

NVIDIA is working to resolve the issue (NVIDIA bug # 1711214) and fix it in a future driver update.