"TDR detected" illustrator fails

[ozcanosx-Fdfm98]

Its just starting today as brand new headache. it says "TDR detected" than closing.

My graphic card driver is updated and its Nvidia GTX 760,

I have 4K Philips monitor and using 3840 x 2160 res. Is it a problem for illustrator???

how can i solve this issue? any help

[agreatalias]

even older drivers aren't working for me

[jointmedias]

Yeah, fairly basic vector files (most of which worked fine a week ago). I can work for about 5 minutes then TDR error. I can't imagine that a 2G NVIDIA graphics card is not powerful enough for Illustrator.

I can understand its difficult to pinpoint where the issue is. Windows 10 did update recently, as did NIVIDIA, do remember updating Illustrator recently.

I too can confirm that Photoshop is fine, no issues.

-----------------------------

Win 10 = v1511 build 10586.63 (64bit)

RAM = 16G
CPU = i7

Graphics card = NVIDIA GeForce GT 640M

Driver = 361.60

Graphics RAM = 2G

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[ozcanosx-Fdfm98]

I am still using 355.60. There is no problem with that driver. But performance is slower then latest. After i install latest driver, illustrator works perfect but only 5mins. sometimes even on opening being crash.

my suggestion, use 355.60 untill Nvidia or Adobe solves problem

[jointmedias]

353.30 does seem to be working for me too. Thanks for the suggestion! I can finish working again

[pnkgtr]

When I attempt to roll back to 355.60 it says that it's not compatible with this version of Windows. This is getting ugly. I can't load files that I created with this hardware configuration and an update or two has ruined everything.

[Boqueron.1969]

‌Have you tried booting up in safe mode then launching Illustrator and disabling GPU performance? I'm just tossing wild guesses here.

[pnkgtr]

I just shut off the GPU performance in preferences and it seems to work fine. Perhaps a little slower but I got the file to open and I edited it, that's all I care about right now.

[TomNapper]

I just went all the way back to 353.30 as per a recommendation on here and everything seems to be working again. (This also fixed the most recent driver causing After Effects to BSOD the whole machine) I used this driver cleaner Display Driver Uninstaller (DDU) V15.7.3.0 Released. - Wagnardmobile Forum

Good luck people. I feel your pain. Just clean and try drivers until something sticks!

[Szalam]

TomNapperDesign wrote:

I just went all the way back to 353.30 as per a recommendation on here and everything seems to be working again. (This also fixed the most recent driver causing After Effects to BSOD the whole machine)

This is off topic a bit, but what was the error message that you saw when AE would cause the BSOD? There are a few threads in the AE forum about BSOD happening which is very unusual. If this solution fixes the same issue, I'd like to know so I can share it with them.

[TomNapper]

"KERNEL_SECURTY_ERROR_CHECK" when opening AE, it would think about itself for 5-10 seconds, not begin any of it's loading messages and just blue screen. It's what led me to update my drivers that then caused the TDR! I rlled back the driver and it BSOD again so it's 100% the driver in my case.

Note -the 361.60 hotifx recommended by some didn't work for me either.

Windows 10 64bit, GTX680M

[Szalam]

Thank you. That sounds like it! I'll pass that on to the folks with the issues on the AE forum.

[jing70414671]

this worked for me - all options ON very stable and fast !

macbook pro - windows 10 on bootcamp

geforce gt 750m 2G

[atiss19415478]

same here... hotfix 361.60 and latest AI 2015.2.1. crashes like a b*tch...

[atiss19415478]

rolled back to 358.50, no crash so far also with enhanced lines.. . pathetic...

[John T Smith]

How is it Adobe's fault when a hardware company like NVidia issues a new driver and that driver causes problems for an Adobe program?

[atiss19415478]

nvidia is pathetic, after ugrading to win10 also had long time struggle with 3d program crashing.

[Mark_Kilgard]

We continue to work to isolate these problems and develop a fix.

atiss19415478, could you mention your GPU model and Windows version?

- Mark

[atiss19415478]

win10 pro 64bit gforce 740M

[Zeroghost]

First wave of entropy in complex software working relationships? Still getting the TDR error on my WIN 10 PC muscle box. But stopped on my weaker system. Error not yet isolated to Win 10, NVIDIA or Photoshop. Thinking it might be a relationship and conflicting instructions. Hal comes to mind.

[erhana38797504]

When I try to open a file with illustrator it gives this warning. I do not know what to do. please help.

[ben_io]

As a temporary workaround until a fix is released, you can click on the rocket icon (last icon of the top menu) to open GPU performances options and disable GPU performance. You can also try to keep the GPU Perfomance enabled and just uncheck Enhance Thin Lines. I did not get this error since I unchecked the Lines option.

[k_azmi]

same prob with me

[ozcanosx-Fdfm98]

Disable Enhance Thin Lines is not a solution for me. Still TDR error.

[ben_io]

Then you can try to disable GPU performance.

[Inkpot_Printing]

Same TDR Error Code 7 for me. This error should not occur in a professional production environment.

Win 10 Pro x64
1 x 2560x1440 & 2 x 1920x1080

2 x GTX 650Ti (not SLI)

24GB DDR3
i7 3930K @ 3.2GHz
Wacom Intuos Pro Medium
GeForce Driver 361.75 as of this morning