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bastien5CCC
bastien5CCC
Participant
May 24, 2023
Answered

"View Using GPU" is greyed out and impossible to activate

  • May 24, 2023
  • 3 replies
  • 3875 views

Hi everyone, 

 

It appears there's a bug with the "View Using GPU" feature: it's greyed out even tho it's checked in the Settings panel "Performance". 

 

I'm working on a MacBook Pro 13" M1 (2020) running on Ventura 13.4, and using Illustrator 27.4.1. 

 

I already searched the Web for some additional informations, but nothing seems to work. 

 

I'd gladly share some additional specs from my setup with you if you'd find it useful. 

 

Cheers, have a good day ! 

 

BH

Correct answer matanglawinX

I know it's bee onver a year, but this recently happened to me as well. I didn't really need to switch between CPU and GPU while working (my MBP is a tad old and the GPU is no longer supprted by AMD), so GPU preview is often glichty.

When teaching though, I have to show work preferences, like how to use animated zoom and its difference with normal zoom. Rhat's how I realized it's not working on AI 2024. I tested 2022 and it works (I havent tested 2023 yet).

I just recently looked the usse up, as in just this hour, and found the solution a but problematic. What I did is simply reset the preferences (Shift-Option-Command) and the GPU preview is back.

@I 2024 is really buggy and glitchy at times, especially with effects.

3 replies

matanglawinX
matanglawinXCorrect answer
Participant
June 25, 2024

I know it's bee onver a year, but this recently happened to me as well. I didn't really need to switch between CPU and GPU while working (my MBP is a tad old and the GPU is no longer supprted by AMD), so GPU preview is often glichty.

When teaching though, I have to show work preferences, like how to use animated zoom and its difference with normal zoom. Rhat's how I realized it's not working on AI 2024. I tested 2022 and it works (I havent tested 2023 yet).

I just recently looked the usse up, as in just this hour, and found the solution a but problematic. What I did is simply reset the preferences (Shift-Option-Command) and the GPU preview is back.

@I 2024 is really buggy and glitchy at times, especially with effects.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 24, 2023

Hello @bastien5CCC,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

If the issue persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-for-sharing/td-p/12967727), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

    D
    Daniel34318535ibrm
    Participating Frequently
    June 13, 2024

    I am absolutey blown away that with all of the people having this same issue, that Adobe can't even replicate the issue. I'm on an M1 Mac Studio (the biggest one available), Mac OS 14.5, AI 28.5 and all I have to do to replicate this, is Open a new doc, draw a box, animated zoom is still working. Open view, click on GPU preview (not greyed out at this point) and—no more animated zoom. No checkbox or anything beside animated preivew at this point, but clicking it again, animated zoom is back (still no indication animated zoom is active).  So, it's on and off with GPU preview, but draw three objects, group them and then double click to edit the group, the screen flashes for a split second, and that's it. GPU preview is now greyed out and animated zoom is permanatly disabled for that session. Works with any group, ether new, or as a placed file. Infuriating. This has been happenging for the last 3 or 4 iterations of Illustrator. I hoped. the upadate this morning would correct. Nope. Adobe needs to spend less time trying to integrate itself into my digestive system, and building AI, and more time on stablizing Illustrator & InDesign. 

      bastien5CCC
      bastien5CCCAuthor
      Participant
      May 24, 2023

      UPDATE:

      I tried to update Illustrator to the newer version (27.5) but it doesn't appear to resolve my issue. Issue was partly resolved when i tried to create a file from Illustrator 2022, copying+pasting the shapes created in AI 2023 into this said file, and copying+pasting them again in a new file on AI 2023. It stopped previewing with GPU after a bunch of seconds though. 

      Since then, I tried working on AI 2022 (26.5.2), but as soon as i try to work with something "tricky" (ie. Blend Mode), the CPU Preview is back, and I no longer can switch between the two modes. 

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