"View using GPU" makes selected objects disappear during drag

[Darlene Swanson]

New M2 MacBook Air, 24 GB RAMM, 2TB SSD running Mac OS 12.6, Illustrator v26.5

Selected objects disapper from view when dragging them across the canvas. They don't disappear when I "View using CPU." See attached screenshot of "Performance" preference pane. Note: Under GPU Performance, it says, "Compatible GPU available"

I now have an appaently good GPU, and I'd like to use it!

 

[Ton Frederiks · Accepted solution]

What kind of objects and what color? White shapes disappear with GPU and with Real-Time Drawing and Editing checked. Try without Real-Time Drawing and Editing checked.

[Darlene Swanson]

Yours is the correct answer. I unchecked "Real-Time Drawing and Editing" in "Performance" preferences, and that made the basic selected (no color fill and outline) object visible during drag. Note: I mistakenly ckecked "corect answer" on another replay and didn't see how to uncheck it!)

[Anshul_Saini]

Hi @Darlene Swanson,

Sorry to hear about the trouble you are facing. Would you mind trying resetting Illustrator preferences (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html)?

If that doesn't help, would you mind sharing a small recording demonstrating the issue along with your observation after trying Ton's suggestions as well?

We'll be looking forward to your response.

Thanks & Regards.

Anshul Saini